Spa Receptionist

Hand and Stone•Pittsburgh, PA

1d•Onsite

About The Position

Hand & Stone Massage and Facial Spa is seeking an experienced, customer service-oriented individual to join their Spa Associate team at the Pittsburgh-East Liberty location. This role focuses on building and maintaining client relationships through exceptional service and supporting the team for a successful day. The company offers various shifts to accommodate different lifestyles, with options for both full-time and part-time employment in a friendly and stable work environment. Hand & Stone has over 500 locations across the U.S. and provides opportunities for professionals at all career stages, including Massage Therapists, Estheticians, Spa Managers, and Spa Associates, with flexible schedules. The company emphasizes creating an experience that exceeds guest expectations and treats every guest and employee with respect, believing that happy employees lead to happy clients.

Requirements

Experienced customer service orientated individual
Capable of working flexible hours (evenings and weekends required)
Critical thinking skills, including conflict resolution
Excellent verbal and written communication
Must be exceptionally organized and have great attention to detail
Must be a strong team player with the ability to work independently with minimal supervision

Nice To Haves

Prior retail or membership sales experience (Gym, Tanning, or Salon)
Prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
Experience with Zenoti software

Responsibilities

Meet membership sales goals
Detailed knowledge of the menu of services
Have excellent customer service to members and guests, while building relationships that last
Capable of working flexible hours
Effectively communicate sales, promotions, and service options with clients
Bring a positive and energetic attitude
Answer phones, schedule appointments, and file documents
Uphold spa cleanliness standards and various other duties as assigned

Benefits

401(k)
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Competitive Compensation - hourly wage PLUS commissions
Contests
Career Advancement - You have the potential for rapid advancement, including management roles, based on performance
Ongoing Training
Flexible Hours
Positive and Professional Work Environment
Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?
Commissions
Bonuses
Store Discounts
PTO
Health Benefits