Spa Operations Supervisor

Renaissance Orlando Resort & Spa•Lake Buena Vista, FL

About The Position

Are you passionate about delivering exceptional guest experiences in a luxury spa environment? We’re seeking a dynamic Spa Operations Supervisor to support the daily operations of our spa and wellness facilities while leading a high-performing team. In this role, you’ll partner closely with spa leadership to ensure seamless service delivery, uphold brand standards, and create a welcoming, rejuvenating experience for every guest. This is a hands-on leadership position ideal for someone ready to grow into a Spa Manager role while building strong operational and team leadership skills.

Requirements

1–3 years of experience in a spa, hospitality, wellness, or luxury service environment.
Excellent communication and interpersonal skills; ability to lead by example.
Proven ability to multitask in a fast-paced hospitality environment.
Strong organizational skills and attention to detail.
Flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Previous supervisory or lead experience preferred.
Strong passion for guest service, spa operations, and wellness experiences.
Basic understanding of spa services, retail products, and scheduling systems.
Proficiency with basic computer systems and spa booking software preferred.

Responsibilities

Support the daily spa operations, ensuring smooth, efficient, and guest-focused service delivery across all areas (front desk, treatment areas, retail).
Supervise, coach, and motivate spa team members, including therapists, attendants, and front desk staff.
Assist with staff scheduling, training, and onboarding, ensuring team members meet service and brand standards.
Deliver and model exceptional customer service, resolving guest concerns promptly and professionally.
Monitor spa cleanliness, safety, and overall facility presentation to maintain high-quality standards.
Support retail operations, including product merchandising, inventory control, and sales performance.
Assist leadership with payroll tracking, daily reports, and operational checklists.
Ensure compliance with spa policies, procedures, and applicable health and safety regulations.
Act as the point of contact during shifts, stepping in to support team members and handle operational needs in real time.
Collaborate with Spa Manager/Director on initiatives to improve guest satisfaction, team engagement, and revenue performance.