Spa Manager - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

11d•Onsite

About The Position

The Spa Manager will be responsible for the day-to-day oversight of the spa and salon operations. This includes direct supervision of spa attendants and receptionists. All team member supervision when performing MOD duties. Other responsibilities include purchasing and receiving, operational supply and inventory control, processing and attendance tracking on a weekly basis.

Requirements

High school diploma or equivalent, required
At least three (3) years of leadership experience in a hospitality or service industry

Nice To Haves

Associate or bachelor’s degree, preferred
Spa management experience, preferred
Experience in a luxury hotel / resort, preferred
CPR / First Aid Certification, preferred.

Responsibilities

Create weekly team member schedules related to all support staff.
Responsible for Closing Reports in B4T and proper reconciliation.
Provide monthly reports related to spa KPI’s.
Communicate all active spa promotions and programs to all staff. Ensure website is up-to-date with this information.
Oversee all Sol Garden Operations, including F&B sales, and attendant-related revenue-generating services.
Provide support for all new hires, including interviews, training, and disciplinary action as warranted.
Maintain all team member Time and Attendance Records.
Assist in payroll generation in the absence of the Assistant Spa Director.
Represent the Spa on the safety and Security committee. Ensure compliance and understanding on all monthly safety topics. Submit reports accordingly.
Provide Sales trainings and product knowledge and service knowledge training for all spa receptionists.
Report facility discrepancies immediately through Hot SOS.
Maintain and update all retail and operational vendor information within the designated binder. Maintain current wholesale price lists.
Oversee all Health and beauty and operational supply receiving and reconciliation.
Enter supply PO’s into Craftable and ensure adherence to budgeted expenses.
Assist in month-end retail inventory.
Receive and tag all new retail items on a timely basis.
Ensure Forbes and/or luxury spa standards are adhered to through direct training and evaluation of all protocols and facility presentations and offerings. Demonstrate strong knowledge of current Forbes 4- and 5-star standards.
Work closely with security and champion the Safety Committee on behalf of the spa. Ensure monthly safety training topics are completed by spa team members.
Responsible for Hotel Effectiveness scheduling relating to spa attendants.