Spa Receptionist (Full-Time) - Arizona Biltmore
About The Position
Our beautiful Tierra Luna Spa has a talented team delivering calming and unique experiences to our guests with cutting edge products and offerings inspired by the local culture and surroundings. The spa has 12 treatment rooms (indoor and outdoor), indoor and outdoor relaxation spaces, a cafe, contrast bathing (a hot tub and cold plunge pool), and one of the most unique freestanding outdoor Halotherapy rooms where guests can boost their immunity and cleanse their respiratory system. As a Spa Receptionist, you would be responsible for efficient scheduling of spa appointments, checking in and out guests, and assisting with retail sales. This is a full-time position, and you must have flexibility to work weekends, weekdays, and holidays. Shifts are between the hours of 8am-7pm.
Requirements
- At least two (2) years customer service experience in a guest facing and upscale environment
- Ability to deal with problems involving a few concrete variables in standardized situations
- Excellent computer and customer service skills
- Time management skills
- Great attention to detail
- Professional in communication and appearance
- Accountable and responsible
Nice To Haves
- Experience with retail sales and up-selling, highly preferred
- Experience using a reservation system such as Book4Time, highly preferred
- Spa experience, preferred
- Luxury hotel / resort experience, preferred
- Certification, Associate’s Degree or Bachelor’s Degree in hospitality or related field, preferred
- CPR Certified, preferred
- Food Handler Card, preferred
Responsibilities
- Demonstrate knowledge of the proper use of front desk systems including Spa Soft reservations systems, filing systems, sales systems, and guest check-in and check-out procedures.
- Greet and welcome arriving guests.
- Issue lockers and other supplies for guest use.
- Make appointments.
- Handle spa billing.
- Assist retail sales.
- Demonstrate knowledge of all spa treatments and facilities.
- Attend and participate in all scheduled pre-shift and department meetings.
- Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
Benefits
- Go Hilton travel benefits
- Pyramid's travel benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
