Spa Receptionist (Part -Time) - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

6d•Onsite

About The Position

The Tierra Luna Spa at the Arizona Biltmore is seeking a part-time Spa Receptionist to join their talented team. This role is responsible for efficiently scheduling spa appointments, checking guests in and out, and assisting with retail sales. The spa offers calming and unique experiences with cutting-edge products inspired by local culture, featuring 12 treatment rooms, relaxation spaces, a cafe, contrast bathing, and a unique outdoor Halotherapy room.

Requirements

At least two (2) years customer service experience in a guest facing and upscale environment
Ability to deal with problems involving a few concrete variables in standardized situations
Excellent computer and customer service skills
Time management skills
Great attention to detail
Professional in communication and appearance
Accountable and responsible

Nice To Haves

Experience with retail sales and up-selling, highly preferred
Experience using a reservation system such as Book4Time, highly preferred
Spa experience, preferred
Luxury hotel / resort experience, preferred
Certification, Associate’s Degree or Bachelor’s Degree in hospitality or related field, preferred
CPR Certified, preferred
Food Handler Card, preferred

Responsibilities

Demonstrate knowledge of the proper use of front desk systems including Spa Soft reservations systems, filing systems, sales systems, and guest check-in and check-out procedures.
Greet and welcome arriving guests.
Issue lockers and other supplies for guest use.
Make appointments.
Handle spa billing.
Assist retail sales.
Demonstrate knowledge of all spa treatments and facilities.
Attend and participate in all scheduled pre-shift and department meetings.
Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.