McArthur's Food & Beverage Manager - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

1d•Onsite

About The Position

The McArthur's Food and Beverage Manager directs and administers sales of food and beverage in restaurants and lounge. This role is responsible for hiring, training, supervising, directing, coaching, counseling, and evaluating staff in food & beverage operations throughout the Hotel. The manager will also handle customer complaints, develop and implement operating standards, maximize department profitability, and maintain inventory levels.

Requirements

High School graduate or equivalent, required.
At least two (2) years of food and beverage leadership experience.
Food Handlers Card / ServSafe Certification
Title 4 liquor license

Nice To Haves

Bachelor’s degree, preferred.
Luxury hotel / resort experience preferred.
CPR / First Aid Certification, preferred.

Responsibilities

Hire, train, supervise, direct, coach, counsel, and evaluate staff in food & beverage operations throughout the Hotel.
Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
Assign and instruct Beverage staff in details of work.
Observe performance and encourage improvement were necessary.
Field customer complaints by conducting thorough research of the situation in order to choose the most effective solutions.
Make decisions and take actions based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations.
Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Develop and implement basic operating standards for Food & Beverage service in compliance with federal, state, local and Hilton's own practices as well as Forbes standards.
Maximize department profitability; implement effective controls of food, beverage, and labor costs and monitor the Outlet’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses.
Ensure par stock levels are maintained by calculating inventory, ordering, retrieving, and stocking product.
Evaluate cost effectiveness of all aspects of operation.
Develop and implement cost saving and profit enhancement measures.
Maintain established inventory by ordering all liquor and supplies in accordance with business needs.