Spa Manager - New Olympia Location
About The Position
Serenity Spa is seeking an experienced and passionate Spa Manager to lead their newest location in Olympia. This role involves building a team, establishing the spa's culture, and ensuring exceptional guest experiences. The Spa Manager will oversee daily operations, guest experience, team development, and the overall success of the location. As the opening manager, they will be instrumental in launching the spa, hiring and developing the front desk team, and fostering a welcoming environment. The position requires collaboration with senior leadership and support for massage therapists, estheticians, and front desk staff to achieve operational excellence, outstanding customer service, and strong sales performance. This role is suited for an individual who enjoys a blend of leadership, coaching, operations, and hospitality, while maintaining a calm and welcoming atmosphere.
Requirements
- Previous spa, salon, wellness, or hospitality management experience required.
- At least 2 years of customer service experience.
- At least 2 years of sales experience with a demonstrated ability to coach others.
- At least 1 year of leadership or management experience.
- Experience hiring, training, and developing employees.
- Strong organizational, communication, and computer skills.
- Ability to work Tuesday through Saturday.
Nice To Haves
- Inspiring leader who enjoys mentoring and developing others.
- Organized and able to manage multiple priorities in a fast-paced environment.
- Calm under pressure and an effective problem solver.
- Passionate about wellness, hospitality, and creating memorable guest experiences.
- Comfortable having difficult conversations while maintaining professionalism and empathy.
- Self-motivated and proactive.
- A strong communicator who builds trust with both guests and team members.
- Detail-oriented with excellent follow-through.
- Committed to maintaining confidentiality and professionalism.
- Excited to help launch and grow a brand-new spa location.
Responsibilities
- Recruit, interview, hire, onboard, and mentor Spa Coordinators.
- Build a positive, supportive, and accountable team culture.
- Coach and develop employees through regular feedback and quarterly performance check-ins.
- Lead monthly front desk team meetings.
- Collaborate with Massage and Esthetics Leads to support practitioners and ensure exceptional guest care.
- Attend monthly Leadership Team meetings and participate in ongoing leadership development.
- Ensure every guest receives exceptional, personalized service.
- Resolve guest concerns professionally and compassionately.
- Maintain the relaxing, welcoming atmosphere Serenity Spa is known for.
- Train staff on service recovery and guest retention strategies.
- Oversee daily front desk operations including scheduling, phones, check-in, and check-out.
- Monitor daily appointment schedules to maximize efficiency and guest satisfaction.
- Review unpaid tickets, discounts, and scheduling opportunities.
- Manage inventory of retail products and spa supplies.
- Ensure computers, tablets, and front desk technology remain operational.
- Coordinate team schedules, approve time-off requests, and maintain staffing coverage.
- Lead the front desk team in membership, package, retail, and service upgrade sales.
- Coach employees on effective sales techniques while maintaining a guest-first approach.
- Track sales performance and celebrate team successes.
- Help grow the Olympia location through exceptional service, guest retention, and community engagement.
Benefits
- The opportunity to open and lead a brand-new spa location.
- A supportive leadership team invested in your success.
- Professional growth and advancement opportunities.
- Ongoing leadership and sales training.
- A positive, collaborative workplace culture.
- Employee discounts on services and retail.
- Free Service Rewards.
- Paid Time Off.
- Flexible scheduling.
- Health, Dental, Vision, and Life Insurance.
- Performance-based bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
