Spa Manager

Hiatus Day Spa Med Spa•Houston, TX

3h•$60,000 - $65,000•Onsite

About The Position

We're currently seeking a hands-on Spa Manager with a passion to join our rapidly growing team at Hiatus Day Spa • Med Spa. We're interested in hiring someone who is positive and enjoys being in an environment that cares deeply about customers' needs. The ideal candidate is a problem solver, naturally curious and has an open mind. Our company encourages team collaboration, so we're looking for someone who understands the importance of communication, sharing ideas and working together to achieve goals.

Requirements

5 Star customer service with multi-line phone system expertise
Sales and education-driven, with a natural ability to cross-book and upgrade, and a passion for growing others in this capacity
An acute attention to detail; ability to think on your feet
Superior time management and organizational skills
Critical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspired
A responsible; wellness-oriented team player, with a strong work ethic
Curiosity and gift of building relationships and engaging people
A natural ability to inspire, educate and grow business and people
Professional communication skills, both written and verbal
At least one year of professional experience in a spa, hotel, salon or high-end hospitality customer service role in management capacity, preferably with spa booking software with an emphasis on high volume booking.
Working experience using Google Drive.
Excellent organizational and administrative skills to perform diverse operational duties
Consistent attendance & punctuality + ability to work weekends and
High school or equivalent (Required)
Spa or Retail Management: 2 years (Required)

Nice To Haves

Prior experience with Zenoti a plus!

Responsibilities

Evangelize the brand! Exude warmth and a can-do attitude.
Supervise employees in a way that makes them want to work for you.
Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employees
Meet and exceed key performance indicators
Demonstrate enthusiastic and outstanding customer service in courteous and attentive manner
Educate guests on all services, amenities, & home care to optimize their experience while maximizing books
Research and resolve guest-relations issues and employee matters in a timely manner
Maintain safety standards and cleanliness, keeping work area clean and equipment properly sanitized
Oversee overall "opening day" appearance of the location
Oversee inventory and orders
Communicate Repair and Maintenance Issues to proper channels
Work with a team of individuals to ensure that all customers receive a quality experience at the spa.