Spa Guest Experience Concierge

Horseshoe Bay Resort • Horseshoe Bay, TX

2d • Onsite

About The Position

About Horseshoe Bay Resort & Bayside Spa
Horseshoe Bay Resort blends luxury with genuine Texas hospitality on the shores
of Lake LBJ in the Texas Hill Country. Spanning 17,000 acres just outside
Austin, the resort offers premier golf, lakeside recreation, and a dynamic
destination for both guests and team members.
Located steps from the water’s edge, Bayside Spa & Fitness delivers a tranquil
lakeside escape surrounded by palm trees and beautifully maintained grounds.
Featuring Aveda products and inspired by holistic wellness, the spa offers a
curated menu of services including therapeutic massage, advanced facial
treatments, body therapies, and nail services designed to restore and
rejuvenate.
The experience extends beyond traditional spa offerings. Guests also have access
to Terrane (formerly Infused Med Spa + IV), which blends wellness, aesthetics,
and science through advanced medical aesthetic treatments and IV therapy, as
well as Bayside Salon, offering precision haircuts, color, and special occasion
styling tailored to enhance each guest’s natural look.
Together, these services create a comprehensive wellness and beauty
destination—ideal for weekend getaways, post-golf recovery, or relaxation after
a day of meetings or time on the lake.

Position Summary
The Spa Guest Experience Concierge is the primary point of contact at Bayside
Spa & Fitness, responsible for creating a seamless and elevated guest
experience. This role manages reception operations, appointment scheduling, and
retail support, with occasional coverage at the Tennis Retail Boutique.

Requirements

• Customer service experience
• High school diploma or equivalent
• Basic computer and math skills
• Strong communication and phone skills
• Service-oriented with attention to detail

Nice To Haves

• Experience in spa, salon, fitness, hospitality, or wellness environments

Responsibilities

• Open and close spa and fitness facilities according to standard procedures
• Welcome guests and ensure efficient check-in and check-out
• Schedule, adjust, and cancel appointments accurately
• Recommend services, packages, and retail products
• Maintain strong knowledge of treatments, salon, and med spa offerings
• Conduct facility tours and assist with guest inquiries
• Uphold service standards to deliver a consistently exceptional experience

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Paid Time Off and holidays
• Short- and long-term disability
• Critical illness and accident insurance
• Associate Relief Fund
• Weekly meal subsidies
• Access to resort amenities
• Discounts on retail and dining
• Employee rates at Crescent Hotels & Resorts
• Professional development, including Manager-in-Training (MIT) program
• Associate events and engagement activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED