Spa Concierge

Viejas Casino & Resort • Alpine, CA

2d • Onsite

About The Position

The Spa Concierge is responsible for greeting guests; maintaining bookings and processing cancellations; handling transactions and operating register; assisting guests with inquiries; and maintaining facilities cleanliness. The Spa Concierge ensures the Viejas guest service experience for guests by maintaining the standards at all times. They adhere to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. The Spa Concierge becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests. They submit all paperwork and financial reporting, when applicable, in accordance with Viejas policy and follow all standard operating procedures that apply to the front desk and customer service. The Spa Concierge enrolls guests in spa programs and makes reservations for events, classes and services, as applicable. They receive payments for goods and services, properly account for the money, and reconcile daily sales, deposits, and receipts. They process gift certificates and hotel charges, as applicable. The Spa Concierge greets each and every guest with a smile and direct eye contact. They inform spa management of any guest or facility issues, incidents, and/or accidents. They offer to make reservations, find directions, look up phone numbers, etc. for guests. They check equipment, locker rooms, gift shop stocks, inventory, etc. periodically throughout shift. They ensure there is proper staff coverage when necessary to leave the area. They inform spa team members of pertinent information at the end of the shift and maintain and update the staff communication book. They keep the area clear of clutter and personal effects and ensure that a clean, safe, hazard-free work environment is maintained. They perform other duties as assigned and do not provide supervision to others.

Requirements

• High school diploma or General education degree (GED)
• Previous experience handling money
• Previous customer service experience, preferably in the hospitality industry
• Proficient in appropriate computer skills and office equipment
• Excellent oral communication skills
• Must be able to write legibly and clearly to convey information
• Ability to explain various treatments/services to guests
• Efficient, well organized and able to handle a variety of duties simultaneously
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Strong team player
• Must be able to keep calm and composed while under pressure
• Must be flexible to work different shifts, evenings, and holidays

Responsibilities

• Greeting guests
• Maintaining bookings and processing cancellations
• Handling transactions and operating register
• Assisting guests with inquiries
• Maintaining facilities cleanliness
• Ensuring the Viejas guest service experience
• Adhering to company and departmental policies and standard operating procedures
• Becoming knowledgeable about the facility and its amenities
• Submitting all paperwork and financial reporting
• Following all standard operating procedures that apply to the front desk and customer service
• Enrolling guests in spa programs
• Making reservations for events, classes and services
• Receiving payments for goods and services
• Accounting for money
• Reconciling daily sales, deposits, and receipts
• Processing gift certificates and hotel charges
• Greeting each and every guest with a smile and direct eye contact
• Informing spa management of any guest or facility issues, incidents, and/or accidents
• Offering to make reservations, find directions, look up phone numbers, etc. for guests
• Checking equipment, locker rooms, gift shop stocks, inventory, etc. periodically throughout shift
• Ensuring there is proper staff coverage when necessary to leave the area
• Informing spa team members of pertinent information at the end of the shift
• Maintaining and updating staff communication book
• Keeping area clear of clutter and personal effects
• Ensuring that a clean, safe, hazard-free work environment is maintained
• Performing other duties as assigned

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED