SPA CONCIERGE

Lais Hotel Properties L•Caledon, ON

8h•CA$0 - CA$18•Onsite

About The Position

Millcroft Inn & Spa is seeking a Spa Concierge to join their team. This role offers flexibility, valuable work experience, and the opportunity to work with an experienced team. The Spa Concierge will welcome and greet clients, attend to their needs, and manage spa appointments and facility access with professionalism and efficiency, consistent with a first-class spa environment.

Requirements

Minimum of a high school diploma
Basic computer skills required

Nice To Haves

Post-secondary education desirable
Previous up-selling and/or sales experience is considered an asset
Excellent communication skills both written and oral
Pleasant outgoing personality
Self-motivated and have good time management skills
Confidence in selling and up-selling products and services
Positive sales-oriented personality
Desire to meet goals
Ethical and honest

Responsibilities

Providing personalized and exceptional guest service at every given opportunity
Meeting established up-selling and sales goals
Welcoming each and every spa Guest, whether hotel guest, member or day guest
Assisting clients to check in and out of the spa for appointments, fitness and classes
Responding to telephone inquiries in a manner exceeding customer expectations, while asking probing questions in an attempt to up-sell and fulfill every client request
Having a thorough knowledge of Lais Hotel Properties’ products and services
Suggesting additional products and services meeting our Guests’ specific preferences
Assessing Guests’ individual needs to meet standards for additional products and services
Actively seeking ways to meet Guests’ product or service needs
Fulfilling requests for amenities within the Spa and facilities requests for services within the hotel, town and elsewhere, adopting a “never say no” approach
Performing the cash reconciliation procedure daily and tracks the cash flow on the squirrel system
Responding to Guest concerns and inquiries as required
Taking ownership of issues and follows-up accordingly
Assisting Service Providers where necessary to provide a premiere treatment experience
Ensuring every Client is given the opportunity to provide feedback on the treatments, facilities and service they have received
Offering to book future appointments at the end of the Guest’s visit
Performing sales functions to promote the spa facility and products
Monitoring the distribution of robes, towels, slippers and locks to each Guest
Circulating throughout the spa on a regular basis to offer water, fresh towel or any other need a guest may have
Ensuring that all area around the pool and the spa are kept tidy and appealing to the hotel and the spa guests
All other duties as assigned