Spa Guest Attendant - Linen Runner (Female)

Wynn Resorts•Everett, MA

25d

About The Position

The Spa Guest Attendant - Linen Runner supports coordination within the Spa Department by assisting spa staff and maintaining the cleanliness of spa rooms and back-of-house areas. The role ensures linen levels meet business demands, helps maintain department processes and supports team members while contributing to departmental success and a positive guest and team member experience. The position requires maintaining Encore standards, handling linen inventory and delivery, and following company and department safety standards. Team members must be able to work varying schedules to reflect property business needs.

Requirements

Must be at least 18 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Conversational English is required, including the ability to respond to common inquiries from employees or guests.
Ability to perform basic mathematical calculations.
Ability to perform each job responsibility satisfactorily, with reasonable accommodations available for individuals with disabilities.
Must be able to interact professionally with internal and external guests.
Physical ability to lift or maneuver at least 30 pounds and manage varied periods of standing and walking.

Nice To Haves

High school diploma or equivalent preferred.
At least one year of experience in a demanding, high-volume luxury spa or resort environment preferred.

Responsibilities

Implement Encore Boston Harbor core values and property and department standards.
Participate in departmental goals, objectives, policies, and operating procedures; monitor operational effectiveness and make improvements as needed.
Contribute to departmental performance and ensure the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Help enforce applicable internal policies, laws, regulations, and controls.
Deliver and maintain high levels of property-wide service and satisfaction; contribute to company-wide communication and best practices.
Stay informed about departmental developments and resort, hotel, outlet, activity, and event features and services.
Manage multiple priorities and meet deadlines, including in stressful or high-pressure situations.
Communicate professionally with guests and team members, maintain awareness of the guest experience, and assist peers, guests, other departments, and leaders.
Conduct monthly linen inventory and provide for daily Spa linen demands.
Deliver and retrieve clean and soiled Spa linen and robes, including transport to and from the linen dock.
Maintain linen par levels and communicate them to leadership to ensure adequate supplies for business demands.
Maintain and count Spa linen ragouts for monthly tracking.
Assist Spa leadership with monthly linen ordering.
Fold towels to department standards and deliver them to the department as needed.
Prioritize safety and follow department and company safety standards.
Maintain relevant industry knowledge through continuing education and training.
Perform other job-related duties as assigned.