Spa Front Desk - Part Time

The Palms Hotel & Spa•Miami Beach, FL

55d•Onsite

About The Position

The Spa Front Desk associate welcomes guests, responds to inquiries, and provides knowledgeable information about spa treatments, services, and promotions. The role handles guest check-ins and check-outs, reservations, billing, cash reconciliation, reports, guest profiles, and front-desk procedures. It also supports spa operations and administration while maintaining a high standard of guest service, professionalism, safety, and confidentiality. The associate greets and guides guests through spa arrival procedures, coordinates consultation cards with therapists, schedules services according to guest needs and staff availability, and helps maximize the use of treatment schedules. Other duties include supporting inventory and purchasing administration, reporting equipment issues, preparing reception for the next shift, and participating in required training and development. The position requires availability for peak seasonal periods, busy weekends, special events, and holidays.

Requirements

Reading, writing, and oral proficiency in English.
Experience in guest service or similar experience.
Cash-handling skills and previous experience dealing with the public.
Computer literacy and experience.
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, and division.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize, organize, and follow up.
Ability to remain calm, think clearly, and resolve problems using good judgment.
Ability to follow directions thoroughly and understand guest service needs.
Ability to work cohesively with coworkers as part of a team and with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Must be willing to work a flexible schedule.
Must be self-motivated, flexible, and able to work efficiently under pressure.
Must work in a safe, prudent, and organized manner.
Commitment to the needs of the spa, colleagues, and guests; positive demeanor; and ability to provide legible communication and direction.

Nice To Haves

Fluency in a second language, preferably Spanish.
Previous AVEDA background.

Responsibilities

Welcome spa guests warmly and provide information about treatments, services, and current promotions.
Guide guests through check-in and escort them to changing rooms, or arrange for a spa attendant to do so.
Provide tours of the spa to prospective clients when needed.
Coordinate guest consultation cards with therapists and create or update guest profiles daily.
Maintain a high standard of service throughout the spa and assist other spa departments as required.
Report dysfunctional equipment to the Reception Manager, Assistant Spa Director, or Spa Director.
Handle reception billing and accurately reconcile funds at the close of each shift and workday.
Complete daily opening procedures and checklists for the relevant area.
Schedule spa service reservations and monitor treatment and staff availability to support prompt service.
Organize schedules to make effective use of time and support profitability while prioritizing guest needs.
Assist with purchasing, receiving, and inventory reporting.
Maintain professional administrative procedures and demonstrate a professional attitude, including punctuality and appropriate appearance.
Help ensure the safety of spa users and equipment, and participate in training related to health, safety, and hygiene standards.
Promote sales and maintain thorough knowledge of retail products and prices.
Attend required training courses and participate in spa department training and personal development programs.
Prepare reception for the next shift, pass on messages, and ensure public information materials are adequately stocked.
Perform other reasonable duties assigned by management.
Make oneself available during peak seasonal periods, heavily booked weekends, special events, and holidays.