Spa/Club Front Desk (Part-Time)

Parker Palm Springs•Palm Springs, CA

6d•$0 - $17

About The Position

The Spa/Club Front Desk employee welcomes and directs guests, schedules appointments, posts charges for services, and supports a smooth, efficient, and cost-effective reception operation. The role includes scheduling providers, maintaining strong guest relations, protecting guest and employee confidentiality and security, and following cleanliness and safety procedures. The employee also supports the Spa, Fitness Center, and Yoga Studio as needed while maintaining a clean, neat, and professional appearance.

Requirements

Professional demeanor and courteous, professional guest-service skills.
Ability to use scheduling software proficiently.
Ability to collect and handle guest contact and payment information while maintaining privacy and security.
Familiarity with Spa treatments, packages, products, provider qualifications, treatment rooms, and appointment scheduling.

Responsibilities

Welcome and direct guests.
Be familiar with Spa treatments, packages, and products.
Use the scheduling software proficiently and answer telephone calls within three rings.
Collect guests’ full names, telephone numbers, addresses, and payment information when scheduling appointments.
Handle guest inquiries and complaints courteously, with interest and professionalism.
Protect guest privacy and security, including restricting Spa tours when appropriate.
Maintain records of and familiarity with groups and VIP arrivals in the Spa and Estate.
Monitor appointment schedules and promptly inform providers of appointment changes or cancellations.
Schedule services according to providers’ qualifications and the availability and suitability of treatment rooms.
Post service charges accurately and promptly.
Set up the workstation with necessary supplies and maintain cleanliness throughout the shift.
Maintain office supplies at par levels and requisition supplies as needed.
Walk through the Spa periodically to check cleanliness and safety hazards.
Conduct Spa tours.
Assist in the Fitness Center and Yoga Studio when needed.
Maintain a clean, neat, attractive appearance, including a clean uniform and professional demeanor.