Spa Front Desk Supervisor -$20 + Service Charges and Commission

The Essex Resort and Spa • Essex Junction, VT

6d • Onsite

About The Position

The Guest Experience Lead is responsible for the daily success of the spa front desk. The role leads with hospitality, organization, and professionalism, supporting front desk coordinators and attendant teams through coaching, communication, and day-to-day operational oversight. Working closely with spa leadership, the lead helps maintain a seamless guest journey, supports team development, and ensures the front desk reflects the spa’s standards.

Requirements

• Positive attitude and a passion for creating memorable guest experiences.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays as needed.

Nice To Haves

• Previous hospitality, customer service, or spa leadership experience.
• Comfort coaching and leading peers with professionalism and empathy.

Responsibilities

• Lead the daily operations of the spa front desk.
• Provide real-time coaching, guidance, and support to Front Desk Coordinators.
• Deliver exceptional guest service and assist with service recovery when needed.
• Help optimize schedules, rebooking opportunities, and guest flow throughout the day.
• Support retail sales, memberships, and guest enhancements through education and coaching.
• Maintain high standards for cleanliness, organization, retail presentation, and the overall guest experience.
• Serve as a communication bridge between the front desk, service providers, and spa leadership.
• Assist with training and onboarding new team members.
• Identify operational improvements and proactively solve problems as they arise.
• Model professionalism, accountability, and a positive team culture.

Benefits

• Medical insurance with employer contribution, subject to eligibility.
• Dental insurance with employer contribution, subject to eligibility.
• Vision insurance, subject to eligibility.
• Employer-paid life and disability insurance, subject to eligibility.
• Voluntary supplemental life and disability insurance for employees and eligible family members.
• Medical Care Flexible Spending Account.
• Dependent Care Account.
• Short- and long-term disability insurance.
• Accident insurance.
• Critical illness insurance for employees and spouses or domestic partners.
• Paid time off.
• Bereavement time.
• 401(k) plan with employer match after one year of employment for employees age 21 or older.
• Discounts at the restaurant, spa, Essex Kitchen, and other property offerings.
• Membership discounts at The Edge Sports & Fitness.
• Discounted hotel stays for employees, friends, and family.
• Movie ticket discounts at Essex Cinemas.
• Discounts through the Essex Experience and the NEIRA program.
• Ski passes to Smugglers’ Notch and Sugarbush/IKON.
• Complimentary use of the on-site fitness center and tennis courts.
• One complimentary resort stay per year for the employee and a guest, with breakfast included, for employees age 18 or older.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed