Spa Front Desk Concierge
About The Position
The Spa Front Desk Concierge is responsible for providing excellent guest service and serving as an information source for all guests. This role involves managing guest check-ins and check-outs, processing payments, and reconciling transactions. The concierge will also be responsible for filing registration cards, creating gift cards, and restocking inventory. Additionally, the position requires running reports as needed to maintain accurate records, always displaying a professional appearance and demeanor, and working independently following prescribed standard operating procedures. The role demands the ability to perform under pressure and multi-task in a fast-paced environment.
Requirements
- Excellent guest service and communication skills
- Ability to work independently following prescribed standard operating procedures
- Knowledge of basic office programs, but computer skills are not required
- Ability to multi-task and perform under pressure
- Flexibility to work weekends and holidays
- Professional appearance and demeanor
- Ability to stand for prolonged periods and lift moderate to heavy objects (up to 50 pounds with assistance)
Nice To Haves
- Customer service experience preferred
Responsibilities
- Provide excellent guest service and serve as an information source for all guests
- Check guests in and out of the Spa, collect payment and reconcile transactions
- File registration cards, create gift cards and re-stock inventory
- Run reports as needed to maintain accurate records
- Always display a professional appearance and demeanor
- Work independently following prescribed standard operating procedures
- Perform under pressure and multi-task in a fast-paced environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
