Spa Front Desk

Marcus Corporation•Lake Geneva, WI

18h•Onsite

About The Position

An extraordinary career opportunity awaits you to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Attendant at the WELL Spa + Salon at Grand Geneva Resort & Spa, you’ll greet and check guests in and out, book appointments, sign up and renew memberships. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding its U.S.-based portfolio of 15 hotels and resorts, its properties are known for their unique character and style.

Requirements

High school diploma or equivalent required
Must have excellent communication and customer service skills
Must have the ability to work with a team in a fast paced environment while multitasking
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Ability to work a flexible schedule including nights, weekends, and holidays

Nice To Haves

Prior spa experience preferred

Responsibilities

Check guests in and out for spa appointments
Provide accurate and appropriate information to guests and customers
Input and retrieve information routinely from computer system
Respond to guest requests and handle guest issues or report complaints to management
Promptly answer telephone in a professional and clear manner
Input all information into computers to communicate guest requests and complaints
Answer guest questions regarding area or resort, outlet information, and services
Perform additional duties as assigned

Benefits

A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!