Lakeside Spa & Fitness Center Manager

Loews Hotels & Co•Tucson, AZ

5d•Onsite

About The Position

Provides a Four Diamond and more service and spa operation. Directs and coordinates the development and accomplishment of spa productivity, guest satisfaction, membership sales and activity, team member satisfaction and financial goals.

Requirements

Able to promote and maintain a professional working environment at all times
Able to attend in conformance with all Loews Standards
Thorough knowledge of hotel spa operations
General knowledge of all hotel departments
Excellent written and verbal communication skills
Effective leadership, organizational and management skills
Ablity to excel in a fast pace environment
Ability to multi task
Proficient in Microsoft Office, to include Word, Excel and PowerPoint
Ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines
Ability to converse professionally with upset guests, supervisors and team members during tense situations
Ability to work a flexible schedule to include nights, weekends and holidays

Nice To Haves

Knowledge of ProSalon

Responsibilities

Oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility
Responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities
Responsible for hiring, scheduling, termination and disciplinary actions as relates to team member
Responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center
Ensure all staff maintains required licenses and certifications as required by law
Develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center
Ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations
Assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center
Attend all training sessions and meetings as required
Perform special projects or other responsibilities as assigned.
Promotes and applies team work skills at all times.
Exceeding guest expectations with exceptional levels of service
Is polite, friendly, and helpful to all guests, management, and fellow team members
Execute emergency procedures in accordance with hotel and Loews Standards
Complies with required safety regulations and procedures
Complies with Hotel standards, policies and rules
Recycles and conserves energy whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Participate in task forces and committees as requested