Lakeside Spa & Fitness Center Manager

Loews HotelsTucson, AZ
Onsite

About The Position

This position provides a Four Diamond and more service and spa operation. The Spa & Fitness Center Manager directs and coordinates the development and accomplishment of spa productivity, guest satisfaction, membership sales and activity, team member satisfaction and financial goals.

Requirements

  • Able to promote and maintain a professional working environment at all times
  • Able to attend in conformance with all Loews Standards
  • Thorough knowledge of hotel spa operations
  • General knowledge of all hotel departments
  • Excellent written and verbal communication skills
  • Effective leadership, organizational and management skills
  • Ablity to excel in a fast pace environment
  • Ability to multi task
  • Proficient in Microsoft Office, to include Word, Excel and PowerPoint
  • Ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines
  • Ability to converse professionally with upset guests, supervisors and team members during tense situations
  • Ability to work a flexible schedule to include nights, weekends and holidays

Nice To Haves

  • Knowledge of ProSalon

Responsibilities

  • Oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility
  • Responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities
  • Responsible for hiring, scheduling, termination and disciplinary actions as relates to team member
  • Responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center
  • Ensure all staff maintains required licenses and certifications as required by law
  • Develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center
  • Ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations
  • Assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center
  • Attend all training sessions and meetings as required
  • Perform special projects or other responsibilities as assigned.
  • Promotes and applies team work skills at all times.
  • Exceeding guest expectations with exceptional levels of service
  • Is polite, friendly, and helpful to all guests, management, and fellow team members
  • Execute emergency procedures in accordance with hotel and Loews Standards
  • Complies with required safety regulations and procedures
  • Complies with Hotel standards, policies and rules
  • Recycles and conserves energy whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
  • Participate in task forces and committees as requested

Benefits

  • Competitive health & wellness benefits
  • 401(k) & company match
  • Paid Sick Days, Vacation, and Holidays
  • Paid Bereavement
  • Paid Pet Bereavement
  • Training & Development opportunities
  • career growth
  • Tuition Reimbursement
  • Pet Insurance
  • Team Member Hotel Rates
  • other discounts, perks and more
  • paid parental leave
  • travel benefits
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