Spa Coordinator

Auberge Collection•Town of Gardiner, NY

1d•$18•Onsite

About The Position

The Spa Coordinator will assist with daily operations, including maintaining the spa’s schedule, coordinating with therapists and staff, and handling inquiries about services and products. Your organizational skills and warm demeanor will help create a welcoming atmosphere and ensure an outstanding experience for every guest.

Requirements

Organizational skills
Warm demeanor
Ability to recommend services and enhancements through suggestive selling.
Accurate sales reconciliation and cash-out procedures.
Ability to greet guests warmly and use name recognition.
Ability to navigate guest feedback and communicate concerns to spa leadership.
Ability to perform daily facilities walkthroughs.
Ability to coordinate with the Itinerary Design team.
Ability to respond to phone calls and email correspondence in a timely manner.
Ability to communicate with necessary departments.
Knowledgeable of all of the experiences that are offered at Wildflower Farms.
Ability to speak confidently about other departments within the hotel.
Ability to participate in all designated programs, daily rallies, and trainings.

Responsibilities

Maintains comprehensive knowledge of spa treatments and daily wellness experiences.
Ability to recommend services and enhancements through suggestive selling.
Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
Greets all guests in a warm and welcoming manner and utilizes name recognition multiple times throughout their visit.
Navigate guest feedback in real time, ensuring guest satisfaction. Communicate any concerns to spa leadership in a timely manner.
Ensures the Spa areas are in a spotless condition through daily facilities walkthroughs.
Coordinates with the Itinerary Design team to ensure guest experiences are up to date and accurate.
Responsible for responding to phone calls and email correspondence in a timely manner.
Communicate with necessary departments to support a seamless stay for our guests.
Maximizes revenue of treatments and programs through effective scheduling, yield management.
Knowledgeable of all of the experiences that are offered at Wildflower Farms. Speaks confidently about other departments within the hotel.
Participate in all designated programs, daily rallies, and trainings.