Spa Coordinator
DRIFTWOOD HOSPITALITY MANAGEMENT•Scottsdale, AZ
•Onsite
About The Position
The Spa Coordinator serves as the first point of contact for spa guests, managing appointment scheduling, front desk operations, and administrative support to ensure a seamless and relaxing guest experience from booking through checkout.
Requirements
- High school diploma or equivalent required
- 1-2 years of experience in a spa, salon, or hospitality front desk role preferred
- Strong customer service, communication, and multitasking skills
- Proficiency with spa scheduling software (e.g., Book4Time, SpaSoft) and Microsoft Office a plus
- Professional, calm demeanor suited to a relaxation-focused environment
- Ability to work flexible shifts, including mornings, evenings, weekends, and holidays
Responsibilities
- Greet spa guests warmly and check them in and out for appointments
- Schedule, confirm, and manage spa appointments via phone, email, and in person
- Answer phone and email inquiries regarding spa services, pricing, and availability
- Process payments, gratuities, and retail sales transactions accurately
- Coordinate appointment timing with Massage Therapists, Estheticians, and other spa staff
- Maintain cleanliness and organization of the spa reception and relaxation areas
- Promote spa packages, memberships, and retail products to guests
- Maintain accurate guest records and handle confidential health intake forms appropriately
- Communicate schedule changes, cancellations, and special requests to spa staff
- Assist with inventory tracking and ordering of retail and spa supplies
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
