Spa Coordinator
Four Seasons Hotels and Resorts•Surfside, FL
•Onsite
About The Position
The Spa Coordinator is an integral part of the Spa Team. This role ensures accuracy in managing spa reservations, timeliness for appointment pick-up and ensuring a welcoming and relaxing spa environment. The Spa Coordinator is the first impression, and has the opportunity to make a lasting impression through intuitive service, attention to detail and highly efficient check-in skills.
Requirements
- Experience working within a luxury hotel or similar environment
- Excellent interpersonal skills and communication skills
- A passion for spa experiences and products
- Ability to describe and sell products, enhance the guest experience through upselling
- Attention to detail and technical skills
- Valid work authorization for the U.S.
Responsibilities
- Handle all guest interactions with the highest level of hospitality and professionalism
- Be knowledgeable about services and products and make insightful recommendations
- Respond to all guest requests in an accurate and timely manner
- Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service
- Communicate and collaborate with colleagues, provide clear information about guest preferences and other information to personalize and enhance the experience
- Complete day-to-day operations, including opening and closing the spa, ensuring spa setups and facilities are ready for service
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Complimentary Parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
