Spa Coordinator

Flatrock Motorclub•Rockwood, TN

5d•Onsite

About The Position

We are seeking a polished, warm, and highly organized Spa Coordinator to join the opening team of a premier luxury spa in Rockwood, Tennessee. As one of the first and last points of contact for our guests and members, this position plays an essential role in defining the overall spa experience. Our ideal candidate understands that exceptional luxury hospitality is not simply about providing service-it is about anticipating needs, remembering preferences, creating meaningful connections, and making every interaction feel effortless and personal. The Spa Coordinator serves as the central point of communication between guests, members, practitioners, and spa leadership. This individual will oversee the flow of the spa while providing gracious, discreet, and highly personalized service from reservation through departure.

Requirements

Previous experience in luxury hospitality, resort spa, private club, medical spa, wellness, or high-end customer service strongly preferred
Exceptional interpersonal and communication skills
Naturally warm, gracious, and service-oriented
Highly organized with excellent attention to detail
Ability to anticipate needs and manage multiple priorities calmly
Comfortable working with scheduling, point-of-sale, and spa management software
Strong telephone and written communication etiquette
Professional and polished appearance and demeanor
Ability to maintain complete discretion when working with members, VIPs, and confidential information
Strong problem-solving abilities and sound judgment
Dependable, collaborative, and comfortable working in a team environment
Availability to work a flexible schedule, including select weekends, holidays, and special events as required

Nice To Haves

You have a natural gift for hospitality and genuinely enjoy taking care of people.
You notice the details others may overlook-a guest's preferred beverage, how they like their appointments scheduled, a favorite practitioner, or an upcoming special occasion and understand how those details transform excellent service into an exceptional experience.
You are poised and professional but never scripted. You can manage a busy schedule without allowing the environment to feel busy. When something unexpected occurs, you remain composed, resourceful, and focused on the guest.
Above all, you understand that the Spa Coordinator sets the tone for the entire spa experience.

Responsibilities

Warmly welcome and assist guests and members throughout their spa experience
Manage spa reservations, appointment scheduling, confirmations, modifications, and waitlists
Thoughtfully coordinate treatments to create seamless and personalized spa itineraries
Answer telephone, email, and in-person inquiries with professionalism and warmth
Become highly knowledgeable about all spa treatments, wellness offerings, products, amenities, and practitioners
Guide guests toward appropriate services based on their individual needs and preferences
Maintain detailed guest profiles, preferences, and relevant service notes
Anticipate guest needs and recognize opportunities to personalize the experience
Facilitate efficient guest check-in and checkout
Process payments, gratuities, gift cards, memberships, and retail purchases accurately
Support retail sales through thoughtful product knowledge and recommendations
Monitor the daily schedule and communicate proactively with providers and spa leadership
Assist with treatment room and practitioner scheduling to maximize efficiency while maintaining an unhurried guest experience
Maintain an immaculate and beautifully presented reception, retail, and guest arrival area
Assist with inventory, retail merchandising, and product organization
Support special events, member experiences, wellness programming, and VIP visits
Handle guest concerns with discretion, empathy, and appropriate service recovery
Maintain the highest standards of guest privacy and confidentiality