Spa Coordinator
About The Position
The Spa Coordinator will assist with daily operations, including maintaining the spa’s schedule, coordinating with therapists and staff, and handling inquiries about services and products. Your organizational skills and warm demeanor will help create a welcoming atmosphere and ensure an outstanding experience for every guest. Maintains comprehensive knowledge of spa treatments and daily wellness experiences. Ability to recommend services and enhancements through suggestive selling. Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures. Greets all guests in a warm and welcoming manner and utilizes name recognition multiple times throughout their visit. Navigate guest feedback in real time, ensuring guest satisfaction. Communicate any concerns to spa leadership in a timely manner. Ensures the Spa areas are in a spotless condition through daily facilities walkthroughs. Coordinates with the Itinerary Design team to ensure guest experiences are up to date and accurate. Responsible for responding to phone calls and email correspondence in a timely manner. Communicate with necessary departments to support a seamless stay for our guests. Maximizes revenue of treatments and programs through effective scheduling, yield management. Knowledgeable of all of the experiences that are offered at Wildflower Farms. Speaks confidently about other departments within the hotel. Participate in all designated programs, daily rallies, and trainings.
Requirements
- Organizational skills
- Warm demeanor
Responsibilities
- Maintain the spa’s schedule
- Coordinate with therapists and staff
- Handle inquiries about services and products
- Maintain comprehensive knowledge of spa treatments and daily wellness experiences
- Recommend services and enhancements through suggestive selling
- Facilitate bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures
- Greet all guests in a warm and welcoming manner and utilize name recognition multiple times throughout their visit
- Navigate guest feedback in real time, ensuring guest satisfaction
- Communicate any concerns to spa leadership in a timely manner
- Ensure the Spa areas are in a spotless condition through daily facilities walkthroughs
- Coordinate with the Itinerary Design team to ensure guest experiences are up to date and accurate
- Respond to phone calls and email correspondence in a timely manner
- Communicate with necessary departments to support a seamless stay for our guests
- Maximize revenue of treatments and programs through effective scheduling, yield management
- Be knowledgeable of all of the experiences that are offered at Wildflower Farms
- Speak confidently about other departments within the hotel
- Participate in all designated programs, daily rallies, and trainings
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
