Edgefield Spa Coordinator

McMenamins•Troutdale, OR

7d•Onsite

About The Position

The primary responsibility of the Spa Coordinator is to attend to the reservations and customer service needs of spa patrons. The Spa Coordinator is usually the first and last contact that the spa guest has with the spa. For this reason, excellent customer service is the number one priority. This position also requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. A Spa Coordinator must have the ability to work well independently and as a member of a team.

Requirements

Knowledge of and comfort with computers
Previous customer service-related experience
Some accounting skills and cash handling experience
Ability to accurately handle cash and work with numbers
Experience with high volume phone lines preferred
Ability to stay calm and friendly in stressful situations
Excellent customer service, communication & phone skills
Flexible schedule including days, evenings, weekends and holidays required
Ability to remain calm and focused in a high volume, deadline-oriented work environment

Responsibilities

checking spa guests in for scheduled appointments
taking reservations in person, by email or by phone
handling money
checking pagers in and out to spa employees
assisting with guest requests
answering and directing phone calls
selling & promoting products
informing guests of property and area attractions
ensuring the satisfaction of all our guests to promote repeat customer business

Benefits

Perks and employee discounts: $45 hotel rooms, 40% off bottles of wine, access to concerts.
Happy Hour beverage pricing all day
40% off McMenamins apparel & spa services
Shift food credits
Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
401(K) plan with employer contribution to eligible employees
Paid Time Off (PTO)
Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
Belief in a work life balance
Be part of a fun team and having a positive work environment
Multiple career path opportunities