Spa Coordinator

Auberge du Soleil • Rutherford, CA

1d • Onsite

About The Position

The Spa Coordinator schedules spa appointments, welcomes and escorts guests to treatment areas, and shares information about spa services, treatments, and products. The role supports communication of spa incentives, guest requests, and programs to relevant departments, and contributes to a polished, personalized guest experience at Auberge du Soleil.

The coordinator maintains reception, retail, and common areas; processes reservations and billing; supports retail sales and merchandising; and coordinates guest needs with spa colleagues and other departments. The position also handles administrative support for the Spa Director, including telephone calls, correspondence, filing, and task tracking. The role requires adherence to spa standards based on a 5-star Forbes rating, safety and sanitation procedures, and professional appearance and conduct. This is a part-time position paying $18.00–$21.00 per hour.

Requirements

• Prior customer service experience.
• Computer familiarity.
• Previous cash handling experience.
• Detail-oriented, with excellent communication skills.
• Excellent multitasking skills and ability to handle several assignments simultaneously.
• Professional, flexible, and positive attitude; able to maintain a pleasant disposition and function efficiently in a high-stress or pressure work environment.
• Strong command of written and verbal English.
• Polished, professional appearance; willing to cover visible tattoos or facial piercings during shifts.
• Able to stand for long periods of time.
• High school diploma or equivalent.

Nice To Haves

• Prior hotel experience.
• Industry-related certifications or education.
• Previous experience in a luxury spa, hospitality, or retail environment.

Responsibilities

• Maintain reception and retail areas in spotless condition and upkeep spa common areas between appointments.
• Know the spa treatments and recommend services and products through suggestive selling.
• Accurately book spa appointments and process spa reservations and billing.
• Maintain safety and sanitation standards.
• Greet guests when they arrive and depart from treatments, escort them to treatment areas, and provide tours of the spa facilities.
• Support retail activities, including guest assistance, product display, suggestive selling, and merchandising.
• Respond professionally and sensitively to guest needs, complaints, and issues, and work to ensure guest satisfaction.
• Communicate spa incentives, guest requests, programs, and other relevant information to management and departments.
• Participate in designated programs, meetings, and training sessions.
• Notify Engineering of maintenance and repair needs using in-house software communication.
• Maintain a clean and professional uniform and personal appearance; maintain confidentiality and protect company assets.
• Learn and follow spa standards based on a 5-star Forbes rating.
• Build positive working relationships with colleagues and management.
• Screen, handle, and follow up on telephone calls for the Spa Director.
• Distribute mail, correspondence, and faxes, and manage filing and retention of the Director’s correspondence and reference materials.
• Complete opening and closing duties.
• Coordinate with spa staff to develop personalized treatment programming for guests.
• Act as a liaison among the Spa, Housekeeping, and Engineering.
• Establish a tracking system for work statuses and ensure requested tasks are completed.
• Practice safe work habits and follow safety procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED