Spa Coordinator - Spa

Hard Rock Hotel & Casino Ottawa•Bristol, TN

3d•$17 - $25•Onsite

About The Position

The Spa Coordinator is responsible for opening and closing the Rock Spa, displaying and selling merchandise, making spa appointments, explaining services, checking guests in and out, processing payments, and maintaining the reception area.

Requirements

High School Diploma or equivalent is required
6 months of Spa/Hotel Operations experience in a similar hotel, resort, or luxury environment.
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least eighteen (18) years of age or older.
Must be able to work evenings, weekends, and holidays.
Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience.
Strong communication and listening skills and excellent speaking, reading, and writing ability.
Ability to read, comprehend, and write simple instructions, short correspondence and memos.
Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy.
Ability to be punctual and meet deadlines.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Nice To Haves

Proficient knowledge and usage of software programs such as Microsoft Excel, Outlook and Word is preferred.
Fluency in English: additional languages preferred.

Responsibilities

Open and close Rock Spa according to procedures.
Ensure reception desk is organized and fully stocked at all times.
Greet entering guests and offer assistance.
Be knowledgeable of product information, including styles, colors, sizes, materials, and philanthropic components, to explain features and benefits and answer guest questions.
Use suggestive selling techniques.
Maintain counters, showcases, shelves, and racks, ensuring all are free of dust, spots, marks, and damage.
Stock and display merchandise, ensuring items are fully stocked, neatly stacked or hung, and properly priced.
Operate point of sale system.
Reconcile bank at end of shift, ensuing bank is balanced.
Process merchandise returns according to procedures.
Receive and unpack merchandise shipments.
Follow loss prevention procedures.
Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.
Make appointments for treatments.
Create group files and individual appointments for groups.
Change and cancel appointments.
Process no shows.
Check guests in and out, and process payments.
Monitor appointments and treatment room availability throughout shift.
Provide recognition to others, including co-workers, supervisors, managers, and directors.
Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
Ensure a healthy and safe work environment for co-workers and guests.
Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
Promote property outlets to guests.
Assist guests in finding locations within the property by giving clear directions.
Resolve guest complaints using property procedures.
Create a positive environment in which all team members have the ability to maximize their potential.
Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
Participate in Sound Check meetings on each shift.
Always smile and offer a warm greeting to all.
Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
Perform additional duties as requested by department managers and supervisors.
Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
Present a professional image to team members, guests, clients, owners, and investors.
Review and develop guest history records to enhance personalized service for repeat guests.
Maintain positive and professional communication with all team members.
Operate ethically to protect the Hard Rock brand.
Maintain confidentiality of guest, employee, and company information.
Perform general administrative duties.
Other duties as assigned.