Spa Coordinator - Blackberry Mountain

Blackberry Farm•Walland, TN

12d•Onsite

About The Position

The Spa Coordinator provides five-star service to guests visiting the Spa and supports its daily front- and back-of-house operations. As the first and last impression of the Spa, the coordinator greets and assists guests, answers questions, books appointments, coordinates transportation, and promotes spa treatments and products. The role also coordinates daily therapist, nail technician, and esthetician schedules; handles appointment confirmations, billing, and reconciliation; and maintains accurate appointment notes and service details. The coordinator completes opening and closing procedures, supports inventory and retail stocking, and maintains the cleanliness, organization, and presentation of the Spa, including its locker rooms, lounge, dispensary, and pool. Duties also include restocking towels, robes, guest amenities, and supplies; assisting with treatment room setup and turnover; supporting in-room services; and submitting maintenance or supply requests as needed. The position requires regular attendance, collaboration with team members and managers, and flexibility to work nights and weekends. Shifts vary and are floating, with no fixed schedule. The pay rate is $16.50 per hour.

Requirements

High school diploma or equivalent.
Microsoft Office computer skills.
Excellent written and verbal communication skills.
Ability to communicate effectively with guests, managers, and team members.
Basic knowledge and understanding of mathematics.
Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals.
Ability to work well with team members, managers, and guests.
Flexibility to work nights and weekends.
Ability to lift up to 35 pounds, stand for extended periods, and climb stairs regularly.
Ability to operate a company vehicle or golf cart.

Responsibilities

Book spa appointments for on-property guests.
Complete opening and closing procedures as scheduled.
Answer incoming calls and retrieve voicemail messages.
Coordinate daily therapist, nail technician, and esthetician schedules, including lunch breaks and balancing schedules.
Maintain the appearance of the Spa to Blackberry Farm standards, including housekeeping duties.
Stock and restock towels, linens, and other spa-related items.
Complete confirmations for the following day's spa treatments.
Oversee billing and reconciliation after appointments are completed.
Answer guest questions about the Spa.
Review appointment notes, share pertinent information with therapists, and create new notes when necessary.
Check the final room balance for the following day's appointments and verify the accuracy of services.
Assist with inventory counts as needed.
Make maintenance and service requests as needed and notify the manager on duty.
Coordinate guest transportation.
Sell spa treatments and products, promote in-house sales, and help fill available services daily.
Greet guests, open the door for arriving guests, and assist them as necessary.
Report needed spa office supplies to the manager on duty and complete the daily task list.
Provide tours of the relaxation area, changing room, lockers, and steam shower.
Stock lockers, towels, and amenities; remove trash, dirty linen, and sandals.
Maintain clean and organized locker rooms, lounge, spa dispensary, and pool.
Ensure adequate supplies of clean towels, robes, and guest-wear are available.
Keep the desk clean, neat, and organized, including counters, drawers, and cabinets.
Organize linen storage, fold robes, and restock towels.
Assist therapists with room turnover, stocking, cleaning, and sanitizing equipment and work areas as needed.
Assist with setting up in-room services and transporting therapists or spa amenities as needed.
Comply with company policies and procedures and maintain regular, consistent attendance.