Spa Coordinator - Blackberry Mountain
About The Position
The Spa Coordinator provides five-star service to guests visiting the Spa and serves as their first and last impression. The role attends to guest needs and supports the Spa’s daily front- and back-of-house operations, including appointment coordination, communications, billing, sales, inventory, housekeeping, and support for therapists. The position requires regular and consistent attendance, collaboration with team members and managers, and flexibility to work nights and weekends. Shifts float among 7:30 AM–3:30 PM, 8:30 AM–4:30 PM, and 11:00 AM–7:00 PM, with summer hours of 12:00 PM–8:00 PM; no set schedule is provided. The role is based at 1507 E. Millers Cove Rd, Walland, TN 37886, and pays $16.50 per hour.
Requirements
- High school diploma or equivalent.
- Microsoft Office computer skills.
- Excellent written and verbal communication skills.
- Ability to communicate effectively with guests, managers, and team members.
- Basic knowledge and understanding of math.
- Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals.
- Ability to work well with team members and managers and interact with guests.
- Flexibility to work closing shifts, nights, and weekends.
- Regular and consistent attendance.
Responsibilities
- Book spa appointments for on-property guests and promote in-house sales to fill available services.
- Perform scheduled opening and closing procedures.
- Answer incoming phone calls, retrieve voicemail messages, and respond to guests’ questions about the Spa.
- Coordinate daily schedules for therapists, nail technicians, and estheticians, including lunch breaks and balancing schedules.
- Ensure the Spa’s appearance meets Blackberry Farm standards, including housekeeping duties.
- Stock and restock towels, linens, spa supplies, retail items, lockers, and amenities.
- Complete confirmations for the following day’s spa treatments.
- Oversee billing and reconciliation after appointments are completed.
- Search for appointment notes, share pertinent information with therapists, and create new notes when necessary.
- Check room balances and verify the accuracy of services for the following day’s appointments.
- Assist with inventory counts as needed.
- Submit maintenance and service requests as needed and notify the manager on duty.
- Coordinate guest transportation.
- Sell spa treatments and products.
- Greet guests, open the door for arriving guests, and assist them as needed.
- Report needed Spa office supplies to the manager on duty and complete the daily task list.
- Provide tours of the relaxation area, changing room, lockers, and steam shower.
- Remove trash, dirty linens, and sandals, and maintain clean, organized locker rooms, lounge, Spa dispensary, and pool.
- Ensure sufficient clean towels, robes, and guest-wear are available.
- Keep the desk space clean, neat, and organized, including counters, drawers, and cabinets.
- Organize linen storage, fold robes, and restock towels.
- Assist therapists with turning over rooms and stocking, cleaning, and sanitizing equipment and work areas.
- Assist with setting up in-room services and transporting therapists and/or Spa amenities as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
