Spa Concierge Hospitality Professional

The Woodhouse Day Spa - Plano•Plano, TX

2d•$17 - $22

About The Position

The Spa Concierge represents Woodhouse to guests as their first and last impression, ensuring that every interaction—from reservation to checkout—reflects a five-star spa experience. The role welcomes guests, prepares them for services, supports their comfort and relaxation, and helps maintain smooth guest flow throughout the spa. Spa Concierges work closely with therapists and other spa professionals to keep guests comfortable and treatments on schedule. The position also involves appointment scheduling, answering phones, confirming appointments, selling gift cards, and educating guests about spa services and retail products. Concierges maintain changing rooms, quiet rooms, and service areas; handle laundry as needed; and help ensure appropriate lighting, music, cleanliness, and aromatherapy. They listen for opportunities to personalize and enhance each guest’s visit and document relevant details in appointment notes. The work takes place in a fast- and steady-paced spa environment with frequent customer interactions and multiple priorities. The role requires flexibility, including availability to work evenings and weekends. The posting offers $17–$22 per hour and lists health, dental, and vision insurance, paid time off, training and development, wellness resources, a 401(k) and matching, donation matching, and a flexible schedule.

Requirements

Excellent customer service skills and the ability to multitask effectively.
Flexibility and availability to work evenings and weekends.
Ability to handle difficult situations calmly.
Detail-oriented, with demonstrated leadership abilities.
Computer savvy and able to schedule guests efficiently and effectively.
Ability to work closely with spa professionals to support guest service.
Passion for the hospitality and spa industries and commitment to providing consistent five-star guest experiences.
Ability to guide guests in selecting services that meet their needs and products that support spa retail sales goals.
Ability to adapt to changes and work with multiple priorities in a fast- or steady-paced environment.
Ability to stand for up to six hours at a time, walk throughout the spa and potentially up and down stairs, lift up to 30 pounds, and bend, reach, stoop, and perform repetitive motions.
Ability to reason and solve problems, and to hear and speak.

Nice To Haves

Five years of hospitality or retail experience is preferred.
Experience with appointment scheduling systems is preferred.

Responsibilities

Welcome guests and prepare them for services, ensuring their comfort, relaxation, and appropriate flow through the spa.
Provide applicable guest intake forms and schedule appointments in Zenoti.
Answer phones before the third ring.
Escort guests to changing rooms, provide spa clothing, and prepare beverages throughout their stay.
Work with therapists to ensure guests are comfortable and treatments remain on schedule.
Maintain the organization of changing rooms, the quiet room, and service areas; wash, dry, and fold laundry as needed.
Confirm appointments, sell gift cards, and educate guests about spa services and retail products.
Ensure appropriate lighting, music, cleanliness, and aromatherapy in the spa.
Use knowledge of treatments to tailor the guest experience.
Listen for opportunities to surprise and delight guests, record relevant details in appointment notes, and provide specific actions for their visit.
Assist the coordinator with other duties as needed.