Woodhouse Day Spa - Spa Concierge
About The Position
The Spa Concierge is the first and last impression for guests and plays a central role in delivering a memorable, relaxing spa experience. The role welcomes guests, prepares them for services, supports their comfort and relaxation with guest amenities, and helps maintain appropriate guest flow throughout the spa. The Spa Concierge prepares beverages before, during, between, and after services, and works closely with providers to keep guests comfortable and treatments on schedule. The Spa Concierge supports the spa manager, therapists, and guests; answers calls; schedules appointments; recommends services; collects payments; and helps encourage guest retention and retail sales. The role includes educating guests about the Woodhouse experience, amenities, products, and services, while following company policies, procedures, and standards in the Team Member Handbook and Operations Manual. This is a non-exempt position paying $13.00–$14.00 per hour, with eligibility for overtime and a commission bonus structure. The position reports directly to the Spa Director.
Requirements
- Previous experience in a sales-focused environment.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Comfort interacting with guests in a spa setting.
- Comfort driving company sales goals and initiatives.
- Computer proficiency.
- Basic accounting skills for daily closing procedures.
- Ability to work weekends and some holidays.
- Ability to stand for long periods and lift up to 50 pounds.
Nice To Haves
- Previous experience in spa, retail, hospitality, or customer service.
- Leadership experience in a similar role or front-office operations.
- Previous customer service and telephone reservations experience.
Responsibilities
- Welcome guests and help prepare them for spa services.
- Provide guest amenities and help ensure guests are comfortable and relaxed.
- Maintain proper guest flow through the spa.
- Prepare beverages for guests before, during, between, and after services.
- Coordinate with providers to keep guests comfortable and on schedule for treatments.
- Serve as primary support for the spa manager, therapists, and guests.
- Answer incoming calls, understand guest needs, schedule appointments, recommend services, and collect payment.
- Partner with therapists to support guest retention and retail sales, including scheduling return appointments at checkout and promoting recommended products.
- Educate guests about the Woodhouse experience, locker room, amenities, products, and services.
- Promote service and retail sales and awareness.
- Personalize guest experiences by remembering preferences and details such as favorite drinks, birthdays, and anniversaries.
- Follow company policies and procedures and standards in the Team Member Handbook and Operations Manual.
- Perform other duties as assigned.
Benefits
- Access to medical, dental, and vision insurance plans for full-time employees.
- Safe Harbor 401(k) plan with up to a 4% company match.
- Employee discount program for spa services at the company's four corporately owned Woodhouse Day Spas.
- Employee Assistance Program.
- Commission bonus structure.
- Eligibility for overtime pay in accordance with applicable laws.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
