Woodhouse Day Spa - Spa Concierge

Radiance Holdings • Littleton, CO

1d • $19 - $20

About The Position

The Spa Concierge is the first and last point of contact for guests and plays a key role in delivering a memorable, relaxing spa experience. The role welcomes guests, prepares them for services, provides amenities and beverages, and helps maintain guest comfort and smooth spa operations. The Spa Concierge coordinates with service providers to keep guests comfortable and treatments on schedule, supports the spa manager and therapists, and follows the standards in the Team Member Handbook and Operations Manual.

The position also handles calls, appointment scheduling, service recommendations, payments, checkout, and promoting retail products and future appointments. The Spa Concierge helps guests understand the Woodhouse experience, including locker room and spa amenities, and supports service and retail sales through product and service education. This is a non-exempt position paying $19.00–$20.00 per hour, with eligibility for overtime and a commission bonus structure. The position reports directly to the Spa Director.

Requirements

• Previous experience in a spa, retail, hospitality, or customer service setting is preferred.
• Previous experience in a sales-focused environment.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Comfort interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort driving company sales goals and initiatives.
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.
• Availability to work weekends and some holidays.
• Ability to work a schedule that may include days, evenings, and/or weekends.
• Physical ability to stand for long periods and lift up to 50 pounds.

Nice To Haves

• Previous experience in a spa, retail, hospitality, or customer service setting.

Responsibilities

• Welcome guests and prepare them for spa services.
• Provide guest amenities and beverages before, during, between, and after services.
• Help ensure guest comfort and smooth guest flow throughout the spa.
• Coordinate with therapists and other providers to keep guests comfortable and on schedule for treatments.
• Support the spa manager, therapists, and guests.
• Answer incoming calls, understand guests’ needs, schedule appointments, and provide service recommendations.
• Collect payment for services and support daily checkout procedures.
• Schedule guests’ next appointments during checkout and promote recommended products.
• Educate guests about the Woodhouse experience, locker room, amenities, products, and services.
• Support service and retail sales and awareness.
• Personalize the guest experience by remembering preferences and important details.
• Follow company policies and procedures and standards in the Team Member Handbook and Operations Manual.
• Perform other duties as assigned.

Benefits

• Safe Harbor 401(k) plan with up to a 4% company match.
• Employee discount program for spa services at four corporately owned Woodhouse Day Spas.
• Employee Assistance Program.
• Overtime pay eligibility in accordance with applicable laws.
• Commission bonus structure, subject to board approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed