Woodhouse Day Spa - Spa Concierge

Radiance Holdings • Denver, CO

21h • $19 - $20

About The Position

The Spa Concierge is the first and last impression for guests and plays a critical role in delivering an exceptional spa experience. The position welcomes guests, prepares them for services, provides amenities and beverages, supports guest comfort and relaxation, and helps maintain smooth guest flow. The Spa Concierge works closely with providers to keep guests comfortable and treatments on schedule, and follows the standards in the Team Member Handbook and Operations Manual while striving to exceed guest expectations.

The role also supports the spa manager and therapists, handles calls and appointment scheduling, provides service recommendations, collects payments, and promotes return bookings and retail products. The Spa Concierge educates guests about the Woodhouse experience and amenities and personalizes service by remembering guest preferences and special occasions. This is a non-exempt position with overtime eligibility; compensation is $19.29–$20.00 per hour plus eligibility for a commission bonus structure. The position reports directly to the Spa Director.

Requirements

• Previous experience in a sales-focused environment.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Comfort interacting with guests in a spa setting.
• Comfort driving company sales goals and initiatives.
• Computer proficiency.
• Basic accounting skills for daily closing procedures.
• Availability to work a schedule that may include days, evenings, and weekends.
• Ability to stand for long hours and lift up to 50 pounds.

Nice To Haves

• Previous experience in spa, retail, hospitality, or customer service.
• Leadership experience in a similar role or front-office operations.
• Previous customer service and telephone reservations experience.

Responsibilities

• Welcome guests and prepare them for spa services, helping ensure comfort, relaxation, and proper guest flow.
• Prepare beverages for guests before, during, between, and after services.
• Work with providers to keep guests comfortable and treatments on schedule.
• Support the spa manager, therapists, and guests.
• Answer incoming calls, schedule appointments, provide service recommendations, and collect payment.
• Schedule guests’ next appointments during checkout and promote recommended products to support retention and retail sales.
• Educate guests about the Woodhouse experience, locker room, amenities, products, and services.
• Provide personalized service by remembering guest preferences and important occasions.
• Comply with company policies and procedures and the standards in the Team Member Handbook and Operations Manual.
• Perform other duties as assigned.
• Work weekends and some holidays.

Benefits

• Access to medical, dental, and vision insurance plans for full-time employees.
• Company-sponsored Safe Harbor 401(k) with up to 4% company match.
• Employee discount program for spa services at the four corporately owned Woodhouse Day Spas.
• Employee Assistance Program.
• Overtime pay eligibility in accordance with applicable laws.
• Eligibility for a commission bonus structure, subject to board approval.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed