Spa Attendant

Ensemble•Santa Cruz, CA

4d•Onsite

About The Position

The Spa Attendant plays a vital role in ensuring an exceptional guest experience by maintaining the highest standards of cleanliness, organization, and hospitality within the spa. This role requires an eye for detail, a warm and professional demeanor, and a commitment to providing personalized service in a serene and luxurious environment. By delivering impeccable service, the Steward will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

Requirements

Endurance to stand for long periods and walk moderate distances.
Ability to perform detailed cleaning tasks that require prolonged bending, kneeling, and reaching while maintaining precision.
Ability to work independently and as part of a team.
Excellent communication skills and customer service skills.
Ability to work efficiently in a fast-paced environment while maintaining a serene atmosphere.
Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
Flexible to work in different shifts, including evenings, weekends, and holidays.

Nice To Haves

1/2 years of previous experience in a luxury spa or hotel preferred.

Responsibilities

Greet guests warmly and assist with inquiries, ensuring a seamless and tranquil spa experience.
Assist in providing guests with direction of the spa facilities and protocols.
Anticipate guest needs, offering refreshments, towels, and other amenities.
Maintain a calm and soothing environment, ensuring minimal disruption to guests’ relaxation.
Ensure all spa areas (treatment rooms, relaxation lounges, saunas, steam rooms, pools, and locker rooms) are immaculately clean, well-stocked, and properly maintained.
Replenish towels, robes, slippers, and toiletries as needed.
Monitor and maintain cleanliness of showers, restrooms, and common areas throughout the day.
Assist with the setup and breakdown of treatment rooms, ensuring they meet luxury standards.
Assist therapists and reception staff with guest flow, ensuring smooth transitions between services.
Handle laundry duties, including washing, folding, and organizing linens and robes.
Restock retail displays and maintain an organized product inventory.
Follow all safety, sanitation, and hygiene protocols in compliance with luxury hotel standards.
Work closely with spa therapists, receptionists, and management to uphold service excellence.
Attend training sessions and team meetings to stay updated on spa offerings and protocols.
Provide feedback to management on guest preferences and operational improvements.
Ensure compliance with luxury brand standards and hotel policies.
Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times.
Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform.
Perform all other duties that may be assigned as needed by your manager.