Spa Attendant

Marriott • Honolulu, HI

10h • Onsite

About The Position

The Spa Attendant provides general spa orientation to guests upon arrival, including the location and use of locker rooms, lounge areas, and hospitality stations. This role involves offering amenities such as water, juice, or heated neck pillows, answering general property information questions, and escorting guests to and from treatment rooms. The attendant is responsible for regularly checking the computer for schedule updates, maintaining cleanliness of workstations, treatment rooms, spa/salon locker rooms, and lounge areas, and properly disposing of trash and dirty linens. Securing supplies and equipment at the end of each shift and stocking towels, linens, supplies, and amenities are also key duties. The position requires reporting accidents, completing safety training, adhering to company policies and procedures, maintaining a professional appearance, and protecting company assets. Anticipating and addressing guests’ service needs, expressing genuine appreciation, and communicating professionally are essential. The attendant is expected to develop and maintain positive working relationships and comply with quality assurance standards. The Ritz-Carlton, part of Marriott International, emphasizes creating exceptional guest experiences through its "Gold Standards," which include the Employee Promise, Credo, and Service Values. The company is dedicated to being an equal opportunity employer, fostering an inclusive environment where diverse backgrounds are valued and celebrated, and is committed to non-discrimination.

Requirements

• Ability to reach, bend, twist, pull, and stoop.
• Ability to move, lift, or carry objects weighing less than or equal to 10 pounds.
• Ability to stand, sit, or walk for an extended period of time.

Nice To Haves

• High school diploma or G.E.D. equivalent

Responsibilities

• Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
• Offer guests amenities such as water, juice, or heated neck pillows.
• Answer questions about general property information and amenities.
• Escort guests to and from treatment rooms.
• Check computer for updates and changes to schedule regularly throughout the day.
• Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
• Dispose of trash and dirty linens in the proper area.
• Secure supplies and equipment at the end of each shift.
• Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Protect company assets.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of associates are valued and celebrated.
• Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Opportunity to create experiences so exceptional that long after a guest stays, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories.
• Empowerment to be creative, thoughtful and compassionate.
• Opportunity to learn and exemplify the Gold Standards (Employee Promise, Credo, Service Values).
• Offer the chance to be proud of the work you do and who you work with.
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you as part of Marriott International.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees