Spa and Dining Reservations Agent

Marriott•Naples, FL

9d•$21 - $21

About The Position

The Spa and Dining Reservations Agent supports other departments as needed to ensure optimum guest service. The role involves maintaining clean work areas, engaging guests in conversation about their stay, property services, and local attractions, and using computers or point-of-sale systems to enter and find work-related information. The agent communicates with colleagues through electronic devices and follows company safety, security, appearance, confidentiality, and asset-protection policies. They welcome guests, anticipate and address service needs, assist individuals with disabilities, communicate professionally, handle written documents and telephone calls appropriately, and build positive working relationships with colleagues. The position also includes moving or handling objects weighing up to 10 pounds without assistance and performing other reasonable duties as requested by supervisors. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. Associates are expected to deliver gracious, thoughtful luxury service and contribute to a welcoming and inclusive workplace.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day and practice clean-as-you-go procedures.
Engage guests in conversation about their stay, property services, and area attractions or offerings.
Enter and locate work-related information using computers and/or point-of-sale systems.
Exchange information with other employees using electronic devices such as pagers, two-way radios, and email.
Follow company safety and security policies, report accidents, injuries, and unsafe work conditions, and complete required safety training and certifications.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to colleagues’ concerns.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.