Dining Reservations Agent

Hershey Entertainment & Resorts Careers • Hershey, PA

13d

About The Position

The Dining Reservations Agent assists guests with the dining reservation process, including making reservations for dining outlets at The Hotel Hershey and recording and cashiering dining checks and tips at The Circular. The position also rotates into Room Service as a Cashier, taking orders by telephone, relaying and confirming orders with guests before ending the call. The role involves guest service, reservation and billing systems, cashiering, recordkeeping, and coordination with hotel teams. The schedule varies from 7 am to 9 pm and includes evenings, weekends, and holidays. Management may assign or reassign duties and responsibilities at any time.

Requirements

• Must be at least 18 years old.
• High school diploma or GED equivalent.
• Ability to maintain knowledge of the menu and related menu items.
• Ability to maintain knowledge of the room service process to direct guests and answer questions.
• Ability to perform fundamental mathematics.
• Ability to use a Point of Service system.
• Ability to handle guest concerns and questions thoroughly and professionally.
• Ability to work efficiently in a high-volume, fast-paced environment.
• Familiarity with Windows-based software, Microsoft Word, and HSI.
• Professional image representative of the property.
• Exceptional telephone skills.
• Ability to listen effectively to guests and resolve issues.
• Detail-oriented.
• Ability to concentrate and stay organized in shared workplace and public space areas.
• Physical ability to sit for up to 100% of the shift, hear, speak, perform detailed work at close distances, and use finger dexterity.

Responsibilities

• Receive and record reservations by telephone, email, and in person.
• Book and charge special events held at The Hotel Hershey.
• Work with Sales and Convention Services on outlet reservations.
• Make copies, fax information, and resolve guest issues.
• Communicate with the front desk and use the computer system to bill guests correctly.
• Record employees’ tips and total earnings and pay them accordingly.
• Cashier checks promptly, count money and handle change correctly, explain guest questions and discrepancies to wait staff, and complete and balance end-of-shift paperwork, including determining the deposit amount and safeguarding money.
• Obtain approval for credit cards used to pay bills.
• Maintain and order necessary supplies and money banks.
• Answer phones promptly and make dining reservations for Hershey Resort restaurants through OpenTable.
• When rotating into Room Service as a Cashier, take orders by telephone, relay and confirm orders with guests before completing the call.
• Perform other duties assigned by management.

Benefits

• Free admission to Hersheypark.
• Discounts.
• Medical, dental, and vision coverage beginning the first day of the month after employment begins.
• 401K contribution.
• Paid time off. The job description also mentions additional perks and compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED