Spécialiste Technique CFirst / CFirst Technical Specialist

RTX•Longueuil, QC

10d•Onsite

About The Position

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world. Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Requirements

Aircraft maintenance technician with a minimum of 10 years of experience in assembly, inspection, test benches, or aircraft maintenance or a bachelor's degree in mechanical or aerospace engineering
Ability to work in a team.
Strong problem-solving skills.
Ability to learn new IT platforms.
Good understanding of turbine engine operation and aircraft systems.
Very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Responsibilities

Responsible for after-sales technical service, including emergency support for grounded aircraft, as well as basic technical consultations and maintenance.
Provide technical, logistical, and commercial assistance for issues affecting P&WC engines in operation, ensuring fleet availability.
Work closely with other P&WC organizations and external suppliers to ensure customer issues are resolved quickly.
Document and track the progress of each case through the CRM (Customer Relationship Management) system for all customer interactions, from initiation to closure.
Follow up with customers on reported issues to restore grounded aircraft to service within 24 hours.
Respond effectively and efficiently to all urgent customer requests.
Initiate contact with relevant P&WC groups during AOG or urgent situations.
Collaborate with colleagues and leverage their expertise and experience to deepen your knowledge of P&WC products.
Be a key player in fulfilling workforce needs when required.