SOW Program Manager

Manpower

1d•$82,500 - $137,500

About The Position

The SOW Program Manager strategically supports TAPFIN’s SOW clients with outsourced project management through statements of work and manages all aspects of the SOW program for assigned clients. The role provides consultative support on sourcing channels, bid processes, SOW management, program performance, and staff management. It requires close collaboration with client managers and stakeholders, suppliers, and TAPFIN teams to meet client requirements and maintain high satisfaction. The manager oversees procurement policies and procedures, analyzes pricing models and bids, resolves program issues, manages client and supplier expectations, and identifies business development opportunities. The role also includes hiring, training, evaluating, and developing staff, as well as responsibility for account growth, profitability, budgeting, and workforce planning. The SOW Program Manager leads governance meetings and business reviews; monitors program, supplier, spend, compliance, and risk metrics; and presents data-informed recommendations. The position provides market and procurement expertise across sourcing channels, RFPs, bidding, reverse auctions, spot buys, contract administration, and procure-to-pay technologies. It supports buyers in developing bid packages, selecting suppliers, validating worker classifications, and creating or revising SOWs. The manager also works with TAPFIN’s delivery team on supplier performance, tracks project progress and contract extensions, and assists with timely receivables collection. Moderate to significant travel may be required, depending on client locations and requirements.

Requirements

Bachelor’s degree.
At least 5 years of procurement experience, preferably in SOW management.
At least 3 years of supervisory experience.
Experience negotiating and working with strategic, consulting, and regional suppliers.
Ability to navigate TAPFIN’s global, diverse, and matrixed organization.

Nice To Haves

Procurement certification.
Negotiation training or certification.
MSP experience.

Responsibilities

Manage all aspects of the SOW program for assigned clients.
Advise client users on sourcing channels, worker classification, and sourcing strategies.
Support bid processes, including creation of bid packages and scoring criteria, supplier identification, RFPs, bidding, reverse auctions, and spot buys.
Analyze pricing models and evaluate bid proposals.
Facilitate the creation and execution of SOWs and review requests to rescope SOWs.
Understand and apply contracted terms and conditions, pricing, client rules of engagement, and processes.
Define and enforce procurement policies and procedures.
Troubleshoot and resolve day-to-day program issues, following internal escalation plans as needed.
Manage expectations among clients, suppliers, and internal resources, and work to meet or exceed client SLAs, KPIs, and program deliverables.
Hire, select, train, evaluate, retain, motivate, and develop program staff; set and manage staff performance expectations and priorities.
Manage account growth targets and profitability.
Build and maintain relationships with client stakeholders, business leaders, procurement, legal, finance, supplier partners, and outsourced service providers.
Lead governance meetings and business reviews to assess performance and identify improvement opportunities.
Develop and deliver dashboards, scorecards, and quarterly business reviews.
Monitor and communicate program and supplier performance, spend metrics, compliance measures, and risk indicators.
Present strategic recommendations based on program data and market trends.
Monitor project spend and budget utilization; support annual budgeting and workforce planning.
Provide market knowledge and advisory services on outsourced project services and purchasing channels.
Conduct periodic supplier benchmarking and work with TAPFIN’s delivery team on supplier performance management.
Work with MSP management and clients to develop and implement strategic plans.
Track client project progress, end dates, and extensions to support remarketing and contract extensions.
Assist Operations and Accounting in ensuring timely collection of receivables.
Travel as required by client locations and individual client requirements.
Perform other accountabilities as assigned.