Staffing Account Manager - SOW & Direct Client

Cynet Corp

About The Position

Cynet is seeking an experienced Account Manager to manage direct client partnerships and staffing engagements across Life Sciences, Pharmaceutical, Biotechnology, and Medical Device organizations. The role focuses on SOW management, Time & Materials (T&M) engagements, direct client relationship management, and direct-hire recruitment. The Account Manager leads proposals and bids, oversees project delivery, negotiates commercial terms, and identifies opportunities to expand Cynet’s business. The position owns client relationships and account strategy, leads SOW bidding and proposal work, and manages project resources, deliverables, timelines, financials, billing, and profitability. It also coordinates with recruiting, delivery, legal, finance, and compliance teams to develop and execute client solutions, while monitoring account performance and pursuing renewals and expanded services. Travel of 25% is required.

Requirements

5+ years of experience in staffing account management, client relationship management, or workforce solutions.
Demonstrated expertise in SOW development, bidding, pricing, contract negotiations, and T&M project management.
Proven experience managing direct client relationships and developing new business opportunities, including direct-hire recruitment.
Strong understanding of project financials, resource utilization, budgets, billing, gross margins, and commercial terms.
Excellent negotiation, communication, stakeholder management, and problem-solving skills.
Experience collaborating with recruiting, delivery, finance, legal, and compliance teams to deliver client solutions.
Ability to travel 25%.

Nice To Haves

Experience in staffing account management, client relationship management, or workforce solutions within Life Sciences is preferred.

Responsibilities

Own and grow direct client relationships, serving as the primary point of contact for business development, account strategy, and client satisfaction.
Lead SOW bidding and proposal activities, including scope definition, resource planning, pricing, rate negotiations, budgeting, and contract execution.
Manage SOW engagements, including Time & Materials (T&M) projects and staff augmentation, overseeing resource allocation, deliverables, timelines, utilization, project costs, billing, and profitability.
Drive direct-hire and contingent staffing opportunities by understanding client workforce needs and coordinating with recruiting and delivery teams.
Partner with legal, finance, compliance, and delivery teams to ensure accurate proposals, contract alignment, and successful project execution.
Monitor account performance, manage escalations, conduct business reviews, and identify opportunities for renewals, expanded services, and new SOW projects.