Soutien technique à l'expérience client - Bilingue canadien-français/ Customer Experience Tech Support - Bilingual French

Alorica • Montreal, QC

10h • CA$22 • Onsite

About The Position

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, your detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reach out. If that sounds like you, this role is a great fit.

Requirements

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Strong computer navigational skills
• Familiarity with Microsoft Office Applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Experience using Oracle, OMS, CRM and AS400
• Exceptional attention to detail, outstanding organization and research skills
• Self-motivated and able to adhere to deadlines while working independently with minimal supervision
• Scheduling flexibility to meet the needs of the business, including weekends.
• Willingly works as part of a team, extremely responsive and able to work under pressure
• Proven record of taking initiative, being self-motivated and able to work under pressure
• Positive, professional attitude
• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Responsibilities

• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Assists members by providing prompt, courteous service and support within the Technical and Warranty Department
• Provide technical service for all qualified products
• Communicates with members by phone, through case management systems and tools to help resolve issues
• Handles service requests with a sense of urgency. Responds to member concerns using problem solving skills, tact and discretion
• Attends periodic team and department meetings to pass on and obtain new knowledge, policy changes, or other urgent information
• Supports department plans and goals
• Regular and reliable workplace attendance at your assigned location

Benefits

• Paid time off
• Leadership development programs that really grow your career
• Open access courses through Alorica Academy
• Paid training
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED