Soutien technique à l'expérience client - Bilingue canadien-français/ Customer Experience Tech Support - Bilingual French

Alorica • Montreal, QC

1d • CA$22 • Onsite

About The Position

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Requirements

• Bilingual French/English is required.
• Natural problem-solver.
• Good with people.
• Ability to listen effectively.
• Ability to explain solutions clearly.
• Ability to stay calm under pressure.
• Detail-oriented.
• Genuine care for customer satisfaction.

Responsibilities

• Assist anglophone customers in Canada (outside Quebec) and the U.S. via phone and email.
• Solve customer experience challenges.
• Listen to what someone's really asking for (not just what they're saying).
• Explain solutions in a way that makes sense.
• Stay calm under pressure.
• Keep information accurate.
• Ensure customers are better off than when they reach out.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed