SOP, Knowledge & Readiness Lead

Kyndryl • Frisco, TX

1d • $100,080 - $190,080

About The Position

The SOP, Knowledge & Readiness Lead owns runbooks, standard operating procedure governance, lessons learned, training, readiness checks, certification alignment, and knowledge transfer for repeatable NVIDIA AI infrastructure deployment and operations. The role maintains operational documentation and a searchable knowledge repository, coordinates training and readiness activities, and works with architecture, deployment, FDE, operations, and customer teams to support consistent technical delivery. Limited nationwide travel may be required for readiness reviews and knowledge transfer; the percentage is to be confirmed.

Requirements

• Experience developing technical SOPs, runbooks, training, or operational readiness programs.
• Strong technical writing, facilitation, organization, and stakeholder management skills.
• Experience with controlled documentation, approvals, versioning, and knowledge repositories.
• Ability to understand infrastructure deployment and operations workflows.
• SOP development, runbook development, knowledge management, operational readiness, technical training, document governance, lessons learned, knowledge transfer, version control, and continuous improvement skills.

Nice To Haves

• Experience with NVIDIA, AI infrastructure, data center, cloud, or platform operations.
• Knowledge-management, instructional-design, quality, or IT service-management certification.
• Experience supporting global or multi-site technical delivery teams.

Responsibilities

• Develop and maintain deployment, handoff, operations, incident, lifecycle, and escalation runbooks.
• Manage SOP governance, including document ownership, approvals, version control, review cycles, and publication.
• Create readiness checklists and confirm required knowledge artifacts exist before deployment and handoff.
• Capture lessons learned and translate them into updated procedures, training, and controls.
• Coordinate technical training, onboarding, knowledge transfer, and certification alignment.
• Maintain a searchable repository for standards, procedures, templates, and known solutions.
• Facilitate readiness reviews with architecture, deployment, FDE, operations, and customer teams.
• Track procedure adoption, training completion, gaps, and corrective actions.

Benefits

• Medical and dental coverage
• Disability benefits
• Retirement benefits
• Paid leave
• Paid time off
• Eligibility for a discretionary annual bonus program, based on performance and subject to plan terms
• Employee learning programs and access to certification opportunities
• Company-wide volunteering and giving platform

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed