Case Manager -SOP

Mission Action•Sf, CA

5d•Onsite

About The Position

Mission Action is seeking a Family Case Manager for the Stay Over Program, a family shelter at Buena Vista Horace Mann Community School. The program provides year-round emergency shelter and supportive services to families experiencing homelessness or housing insecurity who have at least one child enrolled in the San Francisco Unified School District. The Case Manager works collaboratively with SFUSD school social workers, the Department of Homelessness & Supportive Housing (HSH) Access Points, and partner organizations. The Case Manager provides case management, family support, systems navigation, de-escalation, conflict resolution, mediation, and referrals to approximately 20 chronically homeless families. The role helps families access the city’s system of care, work toward stable housing, build independent living skills, maintain permanent housing, and connect with community resources. Families may face barriers including unemployment, substance use, mental or physical health conditions, domestic violence, and historical trauma. Bilingual Spanish/English proficiency and culturally responsive, linguistically competent service are essential. Experience with Latinx families and families of color, cross-sector collaboration, and school-based or multicultural settings is relevant to the role. This is a full-time, non-exempt position paying $28 per hour, commensurate with experience. The position reports to the Program Manager. Benefits include medical, dental, and vision insurance; long-term disability and life insurance; a flexible spending account; commuter benefits; paid holidays and sick leave; vacation with Summer Recess and Winter Recess; and a 401(k) with employer matching.

Requirements

Bachelor’s degree in social work or a related field, or comparable work experience.
At least 3 years of experience working with Latinx and/or communities of color, immigrants, refugees, and homeless communities.
Fluency in English and Spanish.
Excellent interpersonal and social-emotional skills, including de-escalation skills.
High integrity and ability to communicate effectively, openly, and respectfully.
Consistent sound judgment and decision-making.
Strong desire to work with families experiencing homelessness in a nonprofit setting.
Ability to work well under pressure.
Proficiency in MS Office, email, internet, and database or content management systems.
Knowledge of homelessness, families, trauma, substance abuse, mental health, domestic violence, child development, youth development, and parenting.
Ability to use conflict-resolution skills to de-escalate volatile situations with families.
Excellent written and oral communication skills.
Reliable transportation, a valid and current California Driver’s License, current insurance, and a clean DMV record.
Annual tuberculosis test and background check required.

Nice To Haves

Experience working in a homeless drop-in center, shelter setting, or school setting is preferred.
School-based experience and experience working in a multicultural setting are highly desired.

Responsibilities

Provide case management, family support, systems navigation, de-escalation, conflict resolution, mediation, and referrals to families experiencing homelessness.
Support families in preparing for housing interviews and other meetings affecting their ability to obtain permanent housing.
Help families respond to housing application rejections and request reasonable accommodations or appeals when appropriate.
Assist families with gathering and assembling information, completing and submitting housing applications, and maintaining appropriate records and files.
Gather and compile data and prepare timely periodic reports for funders and collaborative partners; maintain thorough and concise case notes.
Attend and participate in weekly case management meetings, partner meetings, program staff meetings, trainings, and all-staff meetings.
Provide field-based outreach and respond to family needs and emergencies, including food, health, income, transportation, school-related matters, and child welfare issues.
Connect families with resources and referrals for housing, child care, mental health, primary and physical health care, substance recovery, education, financial assistance, employment, housing advocacy, social activities, and other services.
Develop consistent relationships with families and working relationships with Access Points, HSH, SFUSD staff and administrators, and partner organizations.
Establish communication links for families, including phone, mailing address, email, meetings, and social support contacts.
Help families connect with clinical care management and other service resources as needed and desired.
Prepare and support families around obtaining housing, including setting realistic expectations, discussing housing options and tenant obligations, addressing concerns about living with others, and supporting conflict resolution.
Assess housing histories and barriers, household composition, possible connections to family or friends in stable housing, and financial and resource situations.
Help families acquire income and benefits, develop financial plans for rental costs, and identify housing opportunities beyond permanent supportive and affordable housing.
Include advocacy or support letters with initial housing applications and help families develop skills for congregate living in the shelter.
Use OneSystem for database input, gather statistical data to monitor program effectiveness, and create or update forms, training materials, and educational materials as needed.
Maintain confidentiality and follow HSH policies and procedures and the DSCS Employee Handbook.
Model a positive, professional demeanor and treat community members with dignity and respect.
Work within the agency’s mission, vision, values, theory of change, and commitments to diversity, equity, inclusion, restorative justice, trauma-informed work, and language justice.
Perform other duties as assigned.