Solutions Manager US (m/f/d)

Sereact • Boston, MA

4d • $120,000 - $150,000 • Hybrid

About The Position

We are looking for a highly capable Solutions Manager to bridge customer requirements, technical design, and deployment handoff across North America. This role sits at the center of our operations, partnering closely with Sales, Engineering, Product, and Delivery teams to design scalable robotic solutions that solve real warehouse challenges and ensure successful customer outcomes. You will be responsible for analyzing customer operations, understanding technical and workflow requirements, and developing tailored automation concepts that align with both customer needs and Sereact’s platform capabilities. This includes translating operational challenges into robotic workflows, defining system requirements, supporting technical validation, and ensuring smooth transition from pre-sales through implementation and deployment. This is not a traditional pre-sales role. This is a strategic, technically focused position centered on solution ownership, internal coordination, and making sure what we sell can be successfully deployed and scaled. This role is ideal for someone who understands warehouse operations, enjoys solving complex operational challenges, and can balance technical depth with practical execution.

Requirements

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Systems Engineering, Electrical Engineering, Robotics Engineering, or a related technical field required.
• 5+ years of experience in solutions engineering, systems design, automation engineering, implementation, robotics, warehouse operations, or related technical roles within intralogistics, material handling, or industrial automation.
• You understand the speed, ownership, and cross-functional collaboration required in a fast-growing scale-up environment and are comfortable operating with high visibility and accountability.
• Strong understanding of warehouse operations, fulfillment workflows, robotics systems, AMRs, ASRS, goods-to-person systems, AutoStore environments, or broader material handling automation.
• Proven ability to evaluate operational challenges, define scalable technical solutions, and support successful deployment in real customer environments.
• Strong ability to communicate clearly across operators, engineering teams, implementation teams, and leadership while translating operational needs into technical action.
• Ability to break down complex warehouse processes into structured automation solutions while balancing efficiency, practicality, and deployment risk.
• Comfortable leading solution strategy independently while coordinating across multiple internal teams and stakeholders.
• Experience with CRM systems such as HubSpot or Salesforce is helpful, along with strong familiarity in technical proposal development, workflow mapping, process design, AutoCAD or other design software use and ROI modeling.
• Flexibility for customer site visits, workshops, testing, trade shows, and implementation support across North America as needed.

Nice To Haves

• Advanced degrees are a plus.

Responsibilities

• Develop customer-centric solutions: Analyze customer operations, workflows, and technical requirements to create practical automation concepts that improve throughput, efficiency, and operational reliability.
• Solution design and technical ownership: Translate customer needs into robotic workflows, system layouts, deployment concepts, process flows, and implementation plans aligned with Sereact’s platform capabilities.
• Site analysis and validation: Participate in customer site visits, discovery sessions, and technical workshops to understand current-state operations and validate deployment feasibility.
• Internal technical coordination: Work closely with Product, Engineering, Robotics, and Delivery teams to ensure customer requirements are clearly defined and solutions are executable within platform and deployment constraints.
• Proposal and scope support: Help define technical scope, assumptions, system requirements, and implementation expectations to support customer proposals and project planning.
• Project transition and handoff: Ensure smooth transition from design to deployment by documenting requirements, technical assumptions, workflows, and success criteria for implementation teams.
• Continuous improvement: Improve internal design standards, deployment frameworks, solution templates, and technical workflows to create more repeatable and scalable implementations.
• Customer problem solving: Act as a technical advisor throughout the customer journey, helping teams understand operational constraints, implementation considerations, and long-term automation strategy.

Benefits

• Medical, dental, and vision insurance for you and your dependents
• 401(k) with 100% company match
• 20 days paid time off
• Parental leave
• Paid sick leave
• Wellness or gym stipend
• Learning and development support
• Equity/Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level