Solutions Implementation Manager

T-Mobile • Frisco, TX

4d • Onsite

About The Position

The Implementation Manager, Solutions is part of the customer account team and responsible for all aspects of pre and post-sale Implementation of a customer's contracted products and services from T-Mobile for Business. They focus on the project management aspects of all key deliverables and on-site installation requirements. They will work with customers and account teams to develop detailed project plans to meet customer business requirements and then oversee their delivery. This includes T-Mobile products which include paid-for installation services purchased by the customer and they coordinate all aspects of the on-site installation by our partners. Additionally, they oversee high-capacity, large, complex, and/or long-duration projects which require the development of custom statements of work (SOWs)and custom pricing. Timely coordination with the customer points-of-contact, installation vendors, and account teams is central to providing a great customer experience and ensuring on-time delivery of T-Mobile services. They ensure all business requirements, performance requirements, on-boarding, training, and appropriate hand-offs to lifecycle support customer Care teams have occurred prior to project close-out.

Requirements

• Bachelor's Degree or requisite work experience (Required)
• 2-4 years Project Management Experience and experience working with wireless or wireline telecom LAN/WAN equipment (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Less than 2 years Demonstrated experience supporting on-site installations in telecom or similar environments (Preferred)
• Less than 2 years Demonstrated experience directly interfacing with customers, Sales teams, and/or partners (Preferred)
• Less than 2 years Experience presenting to executives (Preferred)
• Telecommunications Knowledge of Wireless and Wireline industry, LAN/WAN equipment, and related environments such as DEMARCs, Telco Closets, and Data Centers with basic knowledge of installation requirements for each (Preferred)
• Communication Strong communication soft skills including verbal and email (Preferred)
• Contract Management Ability to interpret contracts, evaluate and write statements of work, and develop and maintain vendor score-cards (Preferred)
• Project Management Demonstrated ability to create project plans using MS Excel, MS Project, or similar project management tools (Preferred)
• Presentations Demonstrated ability to create effective and professional customer-facing presentations using MS Powerpoint (Preferred)
• MS Office Suite Ability to use standard office applications (Preferred)
• Project Management Professional (PMP) (Preferred)

Responsibilities

• Develops, delivers, and manages implementation project plans
• Facilitates daily/weekly/monthly project management meetings
• Coordinates with customers, partners, and other key stakeholders as the project necessitates to ensure success. At times will require travel for on-site visits.
• Dispatches, tracks, and oversees partners performing on-site work to achieve agreed upon project outcomes
• Keeps all stakeholders apprised of overall implementation project status via weekly email updates, regularly scheduled meetings, or other means as required by the project
• Assists with acquiring new customers
• Works directly with the customer to define project success criteria by gaining deep knowledge of the customer's business
• Attends customer meetings virtually or in-person (as required), demonstrating T-Mobile's ability to support large, complex projects at the enterprise and strategic account levels
• Assesses customer needs and develops customized project plans to meet the customer’s requirements for implementation across all T-Mobile products sold to the customer
• Drives follow-up activities which ensure T-Mobile has delivered on its commitments during the implementation process for all projects and products
• Ensures appropriate handoffs have occurred to transition the customer to lifecycle support resources which may include T-Mobile Care, T-Mobile partners or other 3rd parties
• Confirms that established and documented processes are in place for lifecycle support and escalation
• Coordinates or conduct customer trainings with support resources for the customer
• Ensures an effective and seamless customer transition to lifecycle support resources
• Participates in all team meetings, workshops, or other enrichment activities assigned
• Completes required training to ensure currency and competency in the role
• Completes special projects/assignments as assigned to meet business goals
• Prepares and provides reporting to management as requested

Benefits

• medical, dental and vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level