Solutions Engineering Manager

Synthesia • Austin, TX

7d • Hybrid

About The Position

Synthesia is seeking a Solutions Engineering Manager to lead and grow its presales function in Austin. This is a founding leadership role reporting to the presales VP of Solutions Engineering. The manager will establish the presales discipline from the ground up, shape the regional playbook, and collaborate across the business to share best practices. The role involves full ownership of the team's success, including hiring and developing Solutions Engineers, while remaining hands-on in high-impact deals. Responsibilities include setting the standard for discovery, demos, Proofs of Concept, and technical evaluations, partnering with Sales leadership, Product, Customer Success, and Product Marketing to align the team's work with revenue outcomes, and owning forecasting, performance, and market health. The role also involves collaborating with presales leadership on strategy and priorities.

Requirements

• Experience recruiting, managing, and developing Solution Engineering presales teams.
• Experience owning the full employee life cycle from hiring through onboarding and promotions.
• Experience building teams from scratch.
• Experience evolving from an individual contributor executing straightforward opportunities to solving complex problems with product partners.
• Track record of improving team performance through coaching, hands-on deal support, and consistent execution of an established presales process.
• Comfortable owning forecasting, pipeline hygiene, and performance reporting from a presales perspective.
• Fluent in MEDDPICC and Command of the Message, with the credibility to coach both new and experienced SEs on applying them.
• Clear, inclusive communicator who can flex from deep technical detail to executive-level value narratives, and can teach others to do the same.
• Collaborative leadership style, comfortable partnering with Sales, Product, Customer Success, and Product Marketing leadership as peers.

Nice To Haves

• Deep expertise in a specific business area or vertical.

Responsibilities

• Hire, ramp, and develop a team of 5-10 Solutions Engineers in your region, across various experience levels.
• Run regular 1:1s, deal reviews, and career development conversations to ensure high quality of discovery, demos, and technical evaluations.
• Build a collaborative and inclusive team culture where Solutions Engineers support each other across deals.
• Execute and reinforce Synthesia's core presales motions (research, discovery, demos, workshops, Proofs of Concept, champion building, and handover to customer success) with consistency.
• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Build and maintain the presales toolkit for your team, including demo environments, reusable assets, evaluation guides, and objection handling.
• Evangelize and drive consistent use of AI tools across your team for improved win rates and deal sizes.
• Partner with Enablement and senior SEs in other markets to share best practices and avoid redundant work.
• Own forecasting and pipeline hygiene for presales involvement in your market, and report on team performance, win rates, and Proofs of Concept throughput.
• Partner with Sales leadership on account and territory strategy, resourcing the team against high-value opportunities.
• Bring visibility to deal risk, timeline, and technical dependencies, and unblock SEs.
• Route field feedback, product gaps, and competitive intelligence from your team to Product, Product Marketing, and SE leadership.
• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Use experience in expert-level discovery, demonstrations, and Proofs of Concept scoping to coach SEs.
• Build fluency in MEDDPICC and Command of the Message frameworks across your team.
• Deliver and coach Proofs of Concept and executive readouts as a business narrative.
• Hold the room with C-level audiences yourself when the deal calls for it.

Benefits

• 60 days "work from anywhere" annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed