Solutions Engineer | PST or EST US | Remote

Grafana Labs

10h • $182,000 - $226,000 • Remote

About The Position

Grafana Labs is hiring a remote Solutions Engineer to join its Commercial Solutions Engineering team. The team serves as a customer-facing source of product and technical expertise, helping potential and existing customers succeed through demonstrations, hands-on enablement, presentations, technical evaluations, and ongoing engagement. Solutions Engineers partner closely with Sales to qualify and close opportunities and help relay customer feedback to Product Management and Engineering. This is an early role on a high-growth team, with varied and complex duties requiring sound judgment, collaboration, and leadership. The position is listed for the United States, with a preference for candidates in the Central region; the title also specifies PST or EST. The company is remote-first and works across international teams.

Requirements

• At least 5 years of technical pre-sales experience; experience with open-source technologies or metrics and monitoring is ideal.
• Strong written and oral communication skills for collaboration with remote internal teams and worldwide customers.
• Ability to clearly articulate the company’s value proposition and the technical advantages of its products.
• Ability to work and collaborate with an international team in a remote-first company.
• Technical mindset, interest in developing technical skills, and enthusiasm for solving customer challenges with creative solutions.
• Self-motivation, initiative, creativity, judgment, collaboration, and leadership.

Nice To Haves

• Ideally located in the Central region of the United States.
• Experience with open-source technologies or in the metrics/monitoring space.
• Recent graduation from a coding bootcamp, or prior post-sales or engineering experience.

Responsibilities

• Partner with Sales to explain Grafana’s value proposition, vision, and strategy to customers.
• Own technical customer engagements and help close high-velocity opportunities using competitive knowledge, technical skills, and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Communicate proactively with customers and internal teams, sharing feedback about products and the competitive landscape.
• Guide product conversations based on customer needs and problems identified through interactions.
• Create and improve documentation and enablement materials, including blog posts, videos, knowledge base articles, and public and internal resources.
• Help customers through demonstrations, hands-on enablement, technical evaluations, and ongoing interaction.

Benefits

• Restricted Stock Units (RSUs) for all roles.
• Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days, subject to local legislation.
• In-person onboarding.
• Career growth pathways and opportunities to develop professionally.
• Remote-first work environment and global culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed