Senior Solutions Engineer | Central | Remote

Grafana Labs

2d • Remote

About The Position

Grafana Labs is a remote-first, open-source powerhouse with over 20 million users globally. We help over 3,000 companies manage their observability strategies with the Grafana LGTM Stack. We are scaling fast and are looking for passionate individuals to join our innovation-driven environment. This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team consists of in-house, customer-facing product experts who enable Grafana Labs' worldwide growth by educating potential and existing customers. We share our technical and product expertise through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities and serve as a primary communication route from customers to our Product Management and Engineering teams.

Requirements

• Ideally located in the Central Region of the US
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership skills
• Ability to learn to work and collaborate with an international team in a remote-first company
• First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers
• Ability to skillfully articulate our value proposition and the technical advantages of our products
• Love solving technical challenges and thrive on bringing creative solutions to our customers
• Technical mindset and a desire to grow technically
• Self-motivated, initiative, creative

Nice To Haves

• Recent grad of a coding bootcamp
• Previous post-sales or engineering experience

Responsibilities

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Benefits

• Restricted Stock Units (RSUs)
• 100% Remote, Global Culture
• Scaling Organization
• Transparent Communication
• Innovation-Driven
• Open Source Roots
• Empowered Teams
• Career Growth Pathways
• Approachable Leadership
• Passionate People
• In-Person onboarding
• 30 days of global annual leave policy
• 3 days reserved for Grafana Shutdown Days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed