Senior Solutions Engineer | California | Remote

Grafana Labs

1d • Remote

About The Position

Grafana Labs is a remote-first, open-source powerhouse with over 20 million users globally. The company supports over 3,000 companies in managing their observability strategies with the Grafana LGTM Stack. Grafana Labs is experiencing rapid growth and maintains a global, collaborative culture focused on innovation, transparency, autonomy, and trust. This role offers an exciting opportunity to join a technology startup in a high-growth phase, contributing to the Enterprise Solutions Engineering team as a customer-facing product expert. The team's mission is to enable Grafana Labs' worldwide growth by educating customers through demos, hands-on enablement, presentations, and technical evaluations, while also partnering with the Sales team to qualify and close opportunities. The Commercial SE team also serves as a key communication channel to Product Management and Engineering teams.

Requirements

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership skills
• Ability to work and collaborate with an international team in a remote-first environment
• First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers
• Ability to skillfully articulate value proposition and technical advantages of products
• Love solving technical challenges and thrive on bringing creative solutions to customers
• Technical mindset and a desire to grow technically
• Self-motivated, initiative, creative

Nice To Haves

• Ideally located in the SoCal or Nocal area
• Recent grad of a coding bootcamp
• Previous post-sales or engineering experience

Responsibilities

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Benefits

• Restricted Stock Units (RSUs)
• 30 days of global annual leave per annum
• 3 days reserved for Grafana Shutdown Days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed